Customers have installed this add-on in at least 300 active instances.

Salesforce Plugin

by Go2Group for JIRA Server 6.3 - 6.4.3 and more versions
Versions available for JIRA Server 4.0 - 6.3
Go2Group supports this add-on.

Get support

Data Center
This add-on is compatible with the clustering and high-availability capabilities of our products.

    Connect Salesforce, SugarCRM or Microsoft Dynamics CRM with Atlassian JIRA

    Highly Configurable

    Extensive control of comments

    Display CRM fields in JIRA

    Control which values are copied between JIRA and CRM

    Share fields, comments & attachments between JIRA issues and any CRM record type

    Link multiple JIRA issues to one CRM record or multiple CRM records to one JIRA issue

    Copy comments between JIRA and any CRM record either automatically or manually

    Control which comments are copied and the visibility of those comments in the other system

    Control which CRM fields are displayed in JIRA

    Display data from multiple CRM records

    Pricing overview

    This add-on is sold by a third-party vendor.

    Let us know that you'd like to manage this add-on's billing on your Atlassian invoice.

    This add-on is not available for Cloud.

    You can browse available Cloud add-ons here.

    User reviews

    (37)Sign in to write a review »
    by Nino Tapas on 06 Dec 2013
    Nice product, best in class. Support is second to none. Well done, we're fans of Go2Group's products and support, they've won us over to their camp. This is the third product we've purchased from this company, and the products and support exceed expectations and peers.
    1 out of 1 found this review helpful
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    by SHIVENDRA on 16 Nov 2012
    We are in process to migrate to Jira from our old defect tracking tool and we need to integrate SFDC with JIra and to do this we found this plugin and this plugin resolved my all issues at one shot. To integrate my last Defect tracking tool with SFDC we spent lots of time, money and development effort to make that happen but to integrate JIRA with SFDC i think GoToGroup CRM plugin is the best solution in the market. It is very easy to integrate and also support is very - very fast from the Go2Group support team. If fact we are also using Jira - QC JAM plugin form go2group only to integrate our QC with Jira. Really Job done by go2group team is fantastic.
    1 out of 1 found this review helpful
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    by Russell Eutsler on 10 Mar 2015
    This plugin is a life saver! Our studio/design department was running on a legacy project management system built years ago with custom integration with Salesforce. This plugin has allowed us to migrate them into JIRA and maintain our existing Salesforce workflow with minimal modification required. The developer support is outstanding! Very timely responses, quick resolutions. I highly recommend this plugin to anyone looking to tie together their JIRA and Salesforce instances.
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    Vendor response

    Thank you very much for your feedback.
    by Craig Reino on 09 Dec 2014
    Go2Group's Salesforce plug in product robustness, seamless integration and highly responsive support make for a great enterprise level add on for us. The configuration was very straight forward and the documentation that they have provided is clear and precise. None of the more commonly found one-off adjustments that I come across with other documentation. It took us minutes to minutes to configure and deploy. Once we got into the more advanced settings and we wanted to push the envelope a bit, there was a clear and expedient response from support. Happy with our decision.
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    by Caroline Adams on 16 Jun 2014
    Working with Go2Group's CRM plugin with SalesForce.com was a breeze. We were able to quickly set up in development, map our fields, and get to testing. There were a ton of options, so it took some time for us to come up with the process we wanted to use, but the plugin was flexible and made it easy for us to implement whatever process we thought up. Migrating the configuration was also very simple and easy, making deployment to staging and production a solid, no fuss move. We were able to update the configuration and connect to our production instance in minutes and allow users to start validating and using the tool. We also have had great luck with their support staff, but sales and technical, in evaluating, testing, and preparing to deploy the tool. Any and all questions were answered quickly (always less than a day) and they seem to genuinely listen care about us and not just getting another sale.
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    More details

    Go2Group's CRM Plugin for JIRA allows you to automatically exchange data between JIRA and CRM, displaying CRM data on your JIRA issue screen and JIRA data in your CRM system. It is highly configurable, supports many-to-many mappings in both directions and supports custom fields and objects.

    This product can be used with these CRM systems

    • Salesforce.com
    • SugarCRM
    • Microsoft Dynamics CRM.

    Works with JIRA 4.* through JIRA 6.*

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.


    Go2Group supports Salesforce Plugin. You can visit the support site to get help.

    Get support

    Release notes

    Version 5.1.3-52382 JIRA Server 6.3 - 6.4.3 Released 06 Apr 2015


    • Some non-english characters are displayed incorrectly in search results
    • CRM plugin error: "No socket factory for 'https' protocol"
    • Removal of CRM Record Definition's "Where Clause" does not persist
    • Changes to the CRM Record Definition for "case" cannot saved
    • JIRA userpicker field values copied to CRM are in the form Username(Userkey) instead of just Username
    • Changing the Account, Contact of Case field from a blank value messes up the CRM Record Definitions
    • Global transitions in JIRA workflows are not recognized by the plugin


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce Plugin via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Salesforce Plugin versions compatible with your instance, you can look through our version history page.

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