Salesforce Plugin

(33) 8836 downloads Go2Group IntegrationsAvailable for JIRA 5.0 - 6.2.3 Vendor supported
Go2Group supports this add-on.

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SalesForce JIRA Integration

Highly Configurable

Extensive control of comments

Display CRM fields in JIRA

Control which values are copied between JIRA and CRM

Share fields, comments & attachments between JIRA issues and any CRM record type

Link multiple JIRA issues to one CRM record or multiple CRM records to one JIRA issue

Copy comments between JIRA and any CRM record either automatically or manually

Control which comments are copied and the visibility of those comments in the other system

Control which CRM fields are displayed in JIRA

Display data from multiple CRM records

Pricing overview

This add-on is sold by a third-party vendor.

Let us know that you'd like to manage this add-on's billing on your Atlassian invoice.

This add-on is not available for OnDemand.

You can browse available OnDemand add-ons here.

User reviews

(33)Sign in to write a review »
by Nino Tapas on 06 Dec 2013
Nice product, best in class. Support is second to none. Well done, we're fans of Go2Group's products and support, they've won us over to their camp. This is the third product we've purchased from this company, and the products and support exceed expectations and peers.
1 out of 1 found this review helpful
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by Ismael on 30 Jan 2014
Wow, he has helped us get to the next level! Nice product and good suppor!
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by Charlie Liang on 04 Sep 2013
Great app - works as described. Wayne on the dev/support team is top notch.
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by Mark Lock on 03 Sep 2013
Must agree works very well with SugarCRM and allowed us to add Customer Contact details to Jira. My only beef is the pricing when on a starter License. Went from a free version to $2000.00 without any warning, come on guys I don't mind paying, but keep it real.
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by Nicholas Doyle on 28 Jun 2013
Go2Group sales and support were extremely helpful and very responsive during our evaluation period, often getting back to us within a couple of hours! This type of professional, quick turnaround was really impressive and one of the main reasons we purchased the plugin. The plugin itself is pretty amazing, and it does exactly what we needed without being overly complex to configure or requiring us to further customize our Salesforce setup. All we had to do was add a button in Salesforce and the Go2Group CRM plugin in JIRA does the rest! It was great being able to configure multiple mappings of custom fields and add value translations to map issue schemes between Salesforce and JIRA, all from a straightforward, quick and clean config interface without needing to track down custom field IDs in JIRA. The plugin interface is very smart and allowed us to configure and test our very complex mapping quickly and easily, automatically looking up fields from our Salesforce instance right in the plugin! When we discovered one field that the plugin didn't allow us to map, we contacted Go2Group support who opened a Feature request for us and within 2 business days they had addressed our request and added this functionality to the next release of the plugin! Overall, the plugin and the support from Go2Group has simply been outstanding!
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Paid-via-vendor pricing FAQ

What does 'paid-via-vendor' mean?

Paid-via-vendor add-ons are licensed and purchased direcly through the vendor who makes this add-on.

Payment for paid-via-vendor add-ons is not handled by Atlassian.

Will paid-via-vendor transactions be on my Atlassian invoice?

Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.


Go2Group supports Salesforce Plugin. You can visit the support site to get help.

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Release notes

version 4.5.2-47891JIRA 5.0 - 6.2.3

Fixed in this release

  • Typing pauses in the CRM search box can result in a missed search
  • Linking a CRM record to a JIRA issue sometimes fails to store the issue key in CRM
  • Invalid and required JIRA values from CRM are not getting reported correctly
  • Column sorting on the crm-info results table doesn't work
  • Adding Salesforce CaseEmails to JIRA sometimes fails to set the author of the JIRA comment correctly

Improved in this release

  • New option to speed up CRM record searches
  • Add Salesforce Case URL to Issue Created/Updated results screen
  • Enhance the plugin's crm-info servlet to support more JIRA fields


  1. Log into your JIRA instance as an admin.
  2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
  3. Click Find new add-ons from the left-hand side of the page.
  4. Locate Salesforce Plugin via search. Results include add-on versions compatible with your JIRA instance.
  5. Click Install to download and install your add-on.
  6. You're all set! Click Close in the Installed and ready to go dialog.

To find older Salesforce Plugin versions compatible with your instance, you can look through our version history page.

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