JIRA Mobile Connect

(12) 4584 downloads Atlassian Labs IntegrationsAvailable for JIRA 6.0.2 - 6.0.8 and JIRA OnDemand Unsupported
This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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Unsupported
This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

Ask a question

JIRA Mobile Connect

JIRA Mobile Connect enables JIRA to collect user feedback and real-time crash reports for your mobile apps. Key features include:

  • In-app User feedback- Get feedback from your mobile users or testers
  • 2-way Communications -Developers can follow up with users or testers for additional feedback on your app or notify them that their issue has been resolved!
  • Rich Data Collection-  Capture text and audio comments, annotated screenshots, and map any custom application data to fields in JIRA
  • Automated Crash Reporting- Automatically send crash reports from your iPhone and iPad apps directly to JIRA
  • Leverage to p ower of JIRA - Use JIRA Query Language (JQL) and keyboard shortcuts to quickly triage feedback, report on findings and send bulk communications to mobile users
You will need to include the JIRA Mobile Connect SDK for iOS in your mobile application and configure it to send feedback to the JIRA project of your choice.
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Pricing overview

This add-on is free for download instances.

You may download and install it using the Universal Plugin Manager inside of your Atlassian application.

This add-on is free and pre-installed on your OnDemand instance.

User reviews

(12)Sign in to write a review »
by Ryan on 21 Feb 2014
Will the JMC plugin be updated to support JIRA 6.1+?
1 out of 1 found this review helpful
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by Phil Greenway on 13 Nov 2012
Still no mention on this. I've getting a LOT OF UPSET USERS because JMC keeps reporting to them that the app has crashed when in fact, it hasn't crashed. What appears to be happening is when the user's device runs out of memory and iOS dumps the app, JMC thinks that's a crash. Next time the user opens the app, they get the dialog saying that the app crashed. This is piss poor guys. 26 Sep 2012: JMC is the reason I know pay for JIRA ... so I'm a big fan of it and would like to see it's development continued. I'm curious if JMC is going to be updated to support ARC. Also, I am getting a lot of "Crash reports" from JMC, which are basically meaningless. There is no mention of lines of code or classes where it's crashing. Just SEGV_ACCERR. This is filling up my JIRA. I got 90 in the last couple of days with just 1 project and it's very painful trying to clear these up.
1 out of 1 found this review helpful
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Vendor response

Hi Phil,

JMC has the ability for crash reports to be disabled. This means they can be switched off completely and your users will not be affected. The feedback portion of JMC will still function as it does today.

In order to do this, you can set the crashreporting option to NO in the applicationDidFinishLaunchingWithOptions class. Details are here:

https://developer.atlassian.com/display/JMC/Advanced+Configuration

Also, if you want to use a more advanced crash reporting option, that symbolicates all crash reports, JMC has a very good integration with HockeyApp:

https://developer.atlassian.com/display/JMC/Integrating+HockeyApp+with+JMC+Already+Installed

I have also raised a bug on the JMC JIRA instance in regards to the OOME problem:

http://connect.onjira.com/browse/CONNECT-210

 

Cheers

Josh

by Paul Cheng on 20 Nov 2013
The documentation for this project sucks! Cannot even figure out how to enable this on JIRA on Demand. Existing documentation refers to controls that don't even exist. It doesn't have to be so hard!
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by Stephan Beutel on 22 Jan 2013
Is the plugin available for JIRA 5.2.5? I can't find it in my plugin section to download.
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Vendor response

Hi Stephan, 

We've just updated it for JIRA 5.2.5, please try again. 

-Atlassian Marketplace Team

Free add-on FAQ

Good news! This add-on is free.

Free add-on FAQ

Good news! This add-on is free.

Support

JIRA Mobile Connect isn't formally supported.

JIRA Mobile Connect isn't formally supported.

Release notes

JIRA OnDemand

* added support for JIRA 6.0

Release notes

version 1.2.0JIRA 6.0.2 - 6.0.8

* added support for JIRA 6.0

Installation

  1. Log into your JIRA instance as an admin.
  2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
  3. Click Find new add-ons from the left-hand side of the page.
  4. Locate JIRA Mobile Connect via search. Results include add-on versions compatible with your JIRA instance.
  5. Click Install to download and install your add-on.
  6. You're all set! Click Close in the Installed and ready to go dialog.

To find older JIRA Mobile Connect versions compatible with your instance, you can look through our version history page.

This add-on is pre-installed on your OnDemand instance.

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