19
Customers have installed this add-on in at least 19 active instances.
19
Customers have installed this add-on in at least 19 active instances.
    by Bob Swift Atlassian Add-ons (an Appfire company)Atlassian Verified
    Bob Swift Atlassian Add-ons (an Appfire company) is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 7.2.0 - 7.4.1 and more versions
    Versions available for JIRA Server 7.0.0 - 7.1.10
    Supported
    Bob Swift Atlassian Add-ons (an Appfire company) supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Bob Swift Atlassian Add-ons (an Appfire company) supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Rich CLI client. Enhanced actions. Deep automation. Ultimate control

    Rich CLI client. Enhanced actions. Deep automation. Ultimate control

    More details

    This provides a convenient way to automate JIRA Service Desk administration and operations. Supports JIRA Service Desk Server and JIRA Service Desk Cloud.

    Features:

  • Enables automation of JIRA Service Desk
  • Enabler for migrating content to JIRA
  • Standard interfaces across product specific CLIs
  • Consistent error handling
  • Value added capabilities over and above product provided remote APIs
  • List actions support CSV output
  • Minimize script writing using a variety of run actions, such as run, runFromSql, runFromCsv,runFromList, & product specific runFrom actions
  • License and purchase info
  • Part of the Atlassian CLI Family of Tools:
  • More details

    This provides a convenient way to automate JIRA Service Desk administration and operations. Supports JIRA Service Desk Server and JIRA Service Desk Cloud.

    Features:

  • Enables automation of JIRA Service Desk
  • Standard interfaces across product specific CLIs
  • Consistent error handling
  • Value added capabilities over and above product provided remote APIs
  • List actions support CSV output
  • Minimize script writing using a variety of run actions, such as run, runFromSql, runFromCsv,runFromList, & product specific runFrom actions
  • License and purchase info
  • Part of the Atlassian CLI Family of Tools:
  • User reviews

    (1)
    Sign in to write a review
    by Cristian Dorbesi on 2017-03-03
    Works fine. However, many functions are only available for cloud version and not for server. I was looking to handle users and organizations with this console interface.
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and add-ons will be changing July 31, 2017, as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this add-on, please contact the vendor for further information.

    If you've opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud add-ons.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Bob Swift Atlassian Add-ons (an Appfire company) is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Bob Swift Atlassian Add-ons (an Appfire company) is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2016-10-06

    Summary

    Create requests, request lists, field and request type actions

    Versions

    Version 6.8.0 JIRA Server 7.2.0 - 7.4.1 Released 2017-07-18

    Summary

    Improvements and fixes. See release notes for more details.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Service Desk Command Line Interface via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Service Desk Command Line Interface. You're prompted to log into MyAtlassian. Service Desk Command Line Interface begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Service Desk Command Line Interface versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Service Desk Command Line Interface.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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