Customers have installed this add-on in at least 62 active instances.
    by ALM WorksAtlassian Verified
    ALM Works is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.4 - 7.3.5 and more versions
    Versions available for JIRA Server 6.1 - 6.3.15
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    ALM Works supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Mobile Companion for JIRA Service Desk Team

    Mobile Companion for JIRA Service Desk Team

    Monitor Your Queue

    Watch Your Metrics

    Get Push Notifications

    Browse any queue and view request details, wherever you go.

    Pin the request you're working on and keep track of how much time is left to complete it.

    Receive Push notifications about request updates and changes in SLA status.

    More details

    Pocket Desk is an iPhone app that can be installed from AppStore. It helps Service Desk team members keep track of tasks they're working on and the time left to address them.

    This add-on, Pocket Desk Connector, is required for using Pocket Desk with your JIRA and JIRA Service Desk.

    Live Demo JIRA Service Desk with Pocket Desk Connector


    • View any project and queue on your iOS device
    • Custom sorting based on SLA urgency
    • View any request in the queue
    • Push notifications on important events
    • Pin a selected request to the main screen
    • Tracks metrics for the pinned issue, such as “Time to respond”
    • Shows SLA status (grey-yellow-red) according to SLA goals
    • Notifies you when SLA status changes
    • When offline, continues to show issue information and metrics

    Requires JIRA Service Desk 2.5.8 or later

    Feedback or feature requests? Write to support@almworks.com

    User reviews

    Sign in to write a review
    by Aaron Huber on 2015-09-12
    Does not even work.
    Was this review helpful?YesNo
    ALM Works

    Hello Aaron, if you haven't already done so, please could you raise a support request on https://jira.almworks.com or write to support@almworks.com with details of the problem. -- Robert

    by molly park on 2015-04-28
    Does not allow me to browse through queue of requests or respond to customer.
    Was this review helpful?YesNo
    ALM Works

    Hi Molly, thanks for your feedback. Queue selection & browsing is now available! To respond to the customer, currently you need to tap "open in safari" icon in the top right corner and respond through JIRA. -- Igor


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    ALM Works is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.2.3 JIRA Server 6.4 - 7.3.5 Released 2016-02-16


    Compatibility update for JIRA 7.1.x and JIRA Service Desk 3.1.x


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Pocket Desk Connector for Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Pocket Desk Connector for Service Desk. You're prompted to log into MyAtlassian. Pocket Desk Connector for Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Pocket Desk Connector for Service Desk versions compatible with your instance, you can look through our version history page.

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