Customers have installed this app in at least 219 active instances.
    by Akeles Consultingfor JIRA Server 7.0.0 - 7.4.3 and more versions
    Versions available for JIRA Server 5.0 - 6.4.14
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Akeles Consulting supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Reassign your tasks automatically when you are away

    Reassign your tasks automatically when you are away

    Reassignment of issues by project

    Let people know that more time is required

    Reassign issue to your co-workers

    Specify rules to perform reassignment during your absence by project level as well as global level.

    If a message is specified in the rule, it will be added as a comment to the issue.

    Allow you to specify who to reassign to for various projects. Will not reassign if he is not around too.

    More details

    It will help to prevent untended issues and improve response time by reassigning it automatically based on rules for different projects.

    • It will help to improve customer service satisfaction with a comment to let them know more time is required.
    • It will let you enjoy your holidays with a peace of mind.

    With these features, you can use JIRA as your task management system.

    The addon is also known as

    • Abwesenheitsassistent (German)
    • Assistant d'absence (French)

    User reviews

    Sign in to write a review
    by Barbara Ilves on 2017-07-28
    Hi, It's an awesome plugin but since we want to use it in ServiceDesk, there's a slight problem with automatic comments. Everything is ok when a user doesn't set OOO message but when he/she accidentally does it will go under the ticket as a public comment and person who sent a request to ServiceDesk will get notified because it's an external comment. That's a big no no. Is it possible to turn off the message field for users and just use the automatic assigning part? Kind Regards Barbara
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    Akeles Consulting

    Hi Barbara,

    Thanks for your kind review. Currently, it is not possible to turn off the message field. There is a feature request to support comment security on our roadmap.

    by Oliver Schalch on 2016-09-28
    Hello, Is it possible too, with that Addon to get the Out Of Office Information direct out from Exchange/Outlook? Normaly our user not want to set the OOO in more than one system. Regards Oliver
    4 out of 4 found this review helpful
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    by DEPRECATED CCB on 2014-04-23
    This plugin provides a very useful functionality in jira projects where the absence of a person is important for the issue resolution cycle. It is very easy to use and works fine in our Jira 6 instance. As the previous comment says in future versions it would be interesting an option to establish one rule for all projects.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Akeles Consulting provides support for this app.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Version 1.5.2 JIRA Server 7.0.0 - 7.4.3 Released 2015-12-22


    Support for Data Center and bug fixes


    • OOO-34 - To be compatible with Data Center
    • OOO-44 - Coverer cannot assign back to original assignee due to Change History ID
    • OOO-45 - NullPointerException when previous reassignment was from/to unassigned


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Out Of Office Assistant via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Out Of Office Assistant. You're prompted to log into MyAtlassian. Out Of Office Assistant begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Out Of Office Assistant versions compatible with your instance, you can look through our version history page.

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