Customers have installed this app in at least 111 active instances.
    by Reliex / ActivityTimelinefor JIRA Server 6.3 - 7.4.2 and more versions
    Versions available for JIRA Server 5.0 - 6.2.7
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Reliex / ActivityTimeline supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Prevent creation of duplicates in JIRA / Service Desk, Zephyr and synapseRT plug-ins

    Prevent creation of duplicates in JIRA / Service Desk, Zephyr and synapseRT plug-ins

    Avoid New Duplicates

    See Existing Duplicates

    Smart Quick Issue Search

    Plugin searches for all possible duplicates while you are creating a new issue.

    It will return the results as-you-type preventing you from logging a ticket that was already logged before.

    Existing issue duplicates are shown on the right panel of an issue page and issue link dialog.

    Limit duplicates detection by project, component or issue type if needed.

    A quick issue search that respects all JIRA security rules and permissions.

    Available for 'Create New Issue' JIRA dialog and 'Create New Request' JIRA Service Desk dialog as well.

    More details

    Tired of finding and closing duplicated tickets in your system?

    Not willing to spend time on searching for similar issues manually?

    Let Find Duplicates do it for you!

    Find Duplicates plug-in searches for all possible duplicates while you are creating a new issue. The system will return the results immediately preventing you from logging a ticket that was already logged before.

    The list of potential duplicates will be displayed on the right panel of any existing JIRA ticket. Find Duplicates plug-in works in Create/Edit/Link Issue dialogs.

    Find Duplicates is also built into JIRA Search box enabling instant smart search by issue key, phrase or issue number from a current project.

    Find Duplicates is compatible with JIRA Service Desk plug-in (see duplicated or similar requests as Service Desk Agent).

    Find Duplicates also integrates with Zephyr and synapseRT Test Management plug-ins making reporting a bug easier and quicker.

    User reviews

    Sign in to write a review
    by Alev on 2017-04-21
    Thank you for the plugin! Please consider adding an option to show potential "duplicates" filtered by the current project. In our org it makes a lot of sense for the Create an issue page. Now the plugin can show issues from not related projects too, taking precious time and space.
    Was this review helpful?YesNo
    Reliex / ActivityTimeline

    Thanks Alev for the review and suggestion!

    This functionality is already scheduled for FindDuplicates v2.3 so it will be released around next week.

    ActivityTimeline/FindDuplicates Team


    Update: We have released the possibility to limit potential duplicates by the current project. This feature can be turned on at plug-in Configuration page.

    by Roland Kohn on 2017-03-31
    Works really great, I love the functionality! If I'd now also could make people read the the list that gets presented we wouldn't get so much duplicates created anymore...
    Was this review helpful?YesNo
    by Michael Link on 2017-03-17
    We got FindDuplicates, in order, to prevent the creation of duplicates in our QA team. It works fine so far and offers quite a lot of options to configure and customize its behavior. As well, we got a lot of great and fast support by the team behind the add-on during our evaluation phase. It's definitely a recommended add-on - not only, but especially for software testers.
    Was this review helpful?YesNo
    by Richard Entman on 2017-01-26
    We have been using this add on for a couple of months now and it provides a great value for our QA team. Our engineers save time from tackling with duplicates as their amount is significantly decreased thanks to Find duplicates. Keep up the good work!
    1 out of 1 found this review helpful
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    by laurent bordier on 2016-10-25
    Is there any way to contact their `support team` ? I have not seen anything on their website. Also the contact us does not work. Any help would be super helpful. ----- Updating my comment here ----- The ActivityTimeline support team got back to me and has provided a fix for JIRA V7.2.2 in 2 weeks. That's a very good news. ----- Updating my comments here ----- The Addon find duplicates still ​does not work with JIRA v7.2.2 and causes greyed out screen while working in issues.
    Was this review helpful?YesNo
    Reliex / ActivityTimeline

    Hi Laurent!

    We have successfully received your report about incompatibility with JIRA 7.2.2.

    There is just no automatic email notification of the successful submission. So that might have led to the confusion.

    This request has been passed to the development team for investigation/resolution.

    We will release a new minor update as soon as possible to make the add-on work correctly with JIRA 7.2.2.

    Sorry for a temporary inconvenience :(


    Support Team


    Thanks for the update, Laurent!


    Based on client's feedback through email, Find Duplicates v1.9.9 works correctly with JIRA v7.2.2 and above now.


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Reliex / ActivityTimeline provides support for this app.

    Vendor support resources


    Find out how this app works.

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    Version 2.5.0 JIRA Server 6.3 - 7.4.2 Released 2017-07-07


    Added compatibility with JIRA 7.4


    This version includes the following improvement:

    • Compatibility with JIRA 7.4.x


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Find Duplicates via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Find Duplicates. You're prompted to log into MyAtlassian. Find Duplicates begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Find Duplicates versions compatible with your instance, you can look through our version history page.

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