7
Customers have installed this app in at least 7 active instances.
    by 8x8for Jira Cloud
    Supported
    8x8 supports this app.

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    Free app

    Make and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk

    Make and receive calls without leaving a ticket with a seamless contact center integration for Jira Service Desk

    Seamless Phone Integration

    Time Saving Ticket Search

    Automatic Call History

    Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

    Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.

    Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.

    More details

    ContactNow for Jira Service Desk lets you make and receive calls without leaving the ticket you're working on. Search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

    Seamless ContactNow Phone & Jira Ticket Integration

    Make and take calls without leaving the ticket you’re working on. Agent’s can easily search for the caller’s recent tickets, track call activity with comments and start a call with a single click.

    Time Saving Ticket Search

    Search display tickets and users for selection to associate calls with tickets. Suggested ticket for quick assignment saving agents time. Create a new ticket with a single click.

    Up-to-date & Automatic Call History

    Add comments with call information automatically. Ensure agents have up-to-date information at their fingertips, to help deliver great customer experiences.

    To use this Add on you need a ContactNow account. Sign up now and get started in minutes.

    Reviews for cloud

    (1)
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    by Julia Zhu on 2017-09-08
    Nice App!
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    Reviews for server

    (1)
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    by Julia Zhu on 2017-09-08
    Nice App!
    Was this review helpful?YesNo

    Pricing

    8x8 provides support for this app.

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    Documentation

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    Versions

    Jira Cloud Released 2017-09-08

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate 8x8 ContactNow for Jira Service Desk.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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