by Wittified Atlassian Add-ons (an Appfire company)Atlassian Verified
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    for HipChat
    Supported
    Wittified Atlassian Add-ons (an Appfire company) supports this add-on.

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    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Get it nowFree add-on

    Live call and voice-mail support directly in HipChat ensures your team will never miss an important customer call again

    Live call and voice-mail support directly in HipChat ensures your team will never miss an important customer call again

    Call Management

    Voicemail & Transcription

    Flexible Configuration

    Answer live calls, join an active conference call ,or chat about calls all from your HipChat room. See details on any missed call as well.

    Get details on past calls and listen to voicemails directly from HipChat. Transcriptions can be enabled per room. Add notes to recap any follow-up.

    CallCenter is enabled and configured per room. With support for multiple numbers, you can easily meet the needs of a distributed customer base.

    More details

    CallCenter for HipChat allows you to receive and answer phone calls directly within HipChat. CallCenter for HipChat utilizes the Twilio® platform to provide support for local, national, mobile and toll-free phone numbers in nearly 50 countries via VoIP.

    Transform any HipChat room into a CallCenter in 3 easy steps:

    • Configure one or more phone numbers for the room. Use local numbers, toll-free numbers or both—it is up to you!
    • Enable desired features such as transcription and caller ID based on your needs and budget.
    • Select the events that should trigger notifications in the HipChat room.

    Now your team can sit back and watch the calls roll in. Well, you might want to answer them! Every phone call can become a conference call by adding multiple HipChat users, easily allowing real-time collaboration on customer issues. Voicemail recordings and transcriptions are available on missed calls to help you quickly respond to your customers' needs.

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    Pricing

    Support

    Wittified Atlassian Add-ons (an Appfire company) supports CallCenter for HipChat. You can visit the support site to get help.

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    Versions

    HipChat Cloud Released 2016-05-04

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    Click on Get it now to be redirected to your HipChat instance to install this add-on. Then follow on-screen instructions. If your add-on can only be installed by an administrator, you will see a prompt. Otherwise, choose a room you own to install the add-on.

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