Customers have installed this app in at least 233 active instances.
    by beagBIZ Techfor JIRA Server 6.3 - 7.4.2 and more versions
    Versions available for JIRA Server 6.0.4 - 6.2.7
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    This app is compatible with the clustering and high-availability capabilities of our products.

    Agile,Custom Fields,Replace Tokens,Version,Component,Label,Priority,Reporter,Assignee,Permissions,Headers,Attach email,Attachments

    Agile,Custom Fields,Replace Tokens,Version,Component,Label,Priority,Reporter,Assignee,Permissions,Headers,Attach email,Attachments

    Configure issue created from email

    Configure comment created from email

    Fine tune Attachment added from incoming email

    EMH can configure Custom Fields, Version, Labels, Issue Security, Reporter, Assignee and Headers when an issue is created from incoming email.

    EMH can configure Comment Visibility, Reporter, Headers, Strip Quotes when a comment is created from incoming email.

    Fallback options available when setting becoming invalid

    EMH can attach your original email as an attachment of created Issue/Comment.

    EMH can manage attachments in incoming emails.

    Duplicate attachment can be ignored.

    Specific files can be ignored.

    More details

    EMH functions:

    • Support Agile!
    • Configure Custom Fields
    • Pause/Disable individual handlers
    • Control when to create comment or issue
    • Handles Email with no subject
    • Replace Tokens with email sender or address
    • Configure Priority
    • Configure Fixed Version/s
    • Configure Affected Version/s
    • Configure Component/s
    • Configure Label/s
    • Configure Assignee: default assignee, reporter, specific user and more
    • Configure reporter: Specific user, anonymous, ignore none user and more
    • Anonymous mode
    • Configure Issue Security Level
    • Configure Comment Visibility
    • Smart Attachment Management
    • Attach original email as an attachment in created issue or comment
    • Prefix Email meta-data Headers in JIRA description and comment body for downstream script/plugin processing
    • Stop commenting on resolved issue
    • Smart quote striping, handle Microsoft email format
    • Support renaming of User/Version/Component and other settings
    • Support configuration longer than 255 chars

    For feature request and bug report, please visit our Service Desk.

    User reviews

    Sign in to write a review
    by Peijie on 2016-08-05
    EMH can set components and versions. Gives us better control of issues created from email.
    Was this review helpful?YesNo
    by daniel k on 2016-08-05
    It allows us to configure labels along with other items we required. New feature requested was delivered within a couple of weeks!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Aron Felberbaum on 2016-06-30
    Great Add-on We found many JIRA mail handler functionality limitations in this Mail Handler. We got a quick turnaround for additional functionality requested. Support is very responsive. I would highly recommend this add-on.
    Was this review helpful?YesNo
    by Alex Springman on 2015-12-08
    Very useful Add-on - provided exactly the functionality we were looking for. Support requests were handled very quickly, (even though developer was located in a different time zone) and communication around larger feature requests was clear and updated regularly. If you are looking for more control on your Mail Handlers, I'd highly recommend Enhanced Mail Handler.
    Was this review helpful?YesNo
    by Jonathan Muse on 2015-11-06
    Great little add-on. We really needed the ability to attach the original email to tickets and this add-on did the job. The company/developer was very responsive to questions and eager to please. I would highly recommend this add-on.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    beagBIZ Tech provides support for this app.

    Vendor support resources


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    Community discussions connect you to the vendor and other customers who use this app.

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    Atlassian-hosted discussions connect you to other customers who use this app.


    Version JIRA Server 6.3 - 7.4.2 Released 2017-05-22


    Performance Fix for: timeouts, server hangs and can't edit handler


    This release fixed a known performance issue when JIRA has large number of projects and custom fields combination.

    This will fix various timeouts, server hangs and blank edit config page problems.

    @JIRA admin: if you had problem with previous 1.5.X release and have to stay on a lower version. This release is your fix.

    NOTE: Every company have very different JIRA setup, especially projects/issue/custom fields combinations, the performance improvement is aiming for the general cases. There might be edge cases that's not covered, if your JIRA setup unfortunately fall into those edge cases, please let us know by sending us a support ticket.

    We will follow up with you on your detailed JIRA setup and provide corresponding improvements if necessary.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enhanced Mail Handler via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhanced Mail Handler. You're prompted to log into MyAtlassian. Enhanced Mail Handler begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Enhanced Mail Handler versions compatible with your instance, you can look through our version history page.

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