41
Customers have installed this app in at least 41 active instances.
    by Assemblientfor JIRA Server 7.0.0 - 7.5.0
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Supported
    Assemblient supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Public helpdesks made easy with anonymous portal access

    Public helpdesks made easy with anonymous portal access

    More details

    (NOTE!!) - This is not compatible with Crowd SSO enabled or other custom seraph authentiactors active on the instance

    Some more items we're looking to add in the future. (We welcome suggestions too )

    • Ability to auto set the reporter based on the email field and auto invite them
    • Ability to set only some customer portals as anonymous
    • Ability to run a 'chromeless' customer portal for iframe embedding
    • Support Crowd SSO

    Reviews for cloud

    (4)
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    by Christopher Gronde on 2017-08-29
    Plugin is overpriced and essentially worthless. It allows me to SEE the customer portal but when I try to raise on a request on behalf of a user it STILL takes me to the login prompt, so I can't raise a ticket without logging in. (Using JSD 3.2.10)
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    Assemblient

    As discussed with this user, this is because they are using a custom authenticator which interferes with ours. We will look into it as we currently do not support custom authenticators or Crowd SSO

    by Robert Cameron on 2017-05-27
    Makes ALL portals anonymous (I think I misread that) with no way to change them, which doesn't work for us. Didn't try any embedding or anything as the help-desk mentions how most the features in the overview are in development. Other than that it would work fine... Ah, I thought it said it on the overview, but it says "things we're looking to add" My bad. I'm sorry, yeah, it's something that I would like a lot if possible.
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    Reviews for server

    (4)
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    by Yvan Le Texier on 2017-09-20
    Seems interesting, we'll probably get a try when choosing which project(s) available as anonymous functionnality will be released
    Was this review helpful?YesNo
    by Christopher Gronde on 2017-08-29
    Plugin is overpriced and essentially worthless. It allows me to SEE the customer portal but when I try to raise on a request on behalf of a user it STILL takes me to the login prompt, so I can't raise a ticket without logging in. (Using JSD 3.2.10)
    Was this review helpful?YesNo
    Assemblient

    As discussed with this user, this is because they are using a custom authenticator which interferes with ours. We will look into it as we currently do not support custom authenticators or Crowd SSO

    by Robert Cameron on 2017-05-27
    Makes ALL portals anonymous (I think I misread that) with no way to change them, which doesn't work for us. Didn't try any embedding or anything as the help-desk mentions how most the features in the overview are in development. Other than that it would work fine... Ah, I thought it said it on the overview, but it says "things we're looking to add" My bad. I'm sorry, yeah, it's something that I would like a lot if possible.
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Assemblient provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Versions

    Version 0.2.2 JIRA Server 7.0.0 - 7.5.0 Released 2017-05-24

    Summary

    Bug fix release

    Details

    • Fixed issue where old requests visible on customer portal

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Anonymous Portal for JIRA Service Desk via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Anonymous Portal for JIRA Service Desk. You're prompted to log into MyAtlassian. Anonymous Portal for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Anonymous Portal for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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