46
Customers have installed this add-on in at least 46 active instances.
    by IFOSTfor JIRA Cloud
    Supported
    IFOST supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Data mining your past tickets to predict your future

    Data mining your past tickets to predict your future

    More details

    Telling it like it is: human beings generally make more accurate estimates than this software does.

    Here's when you'll find it useful:

    • You've got a huge backlog to groom, and you can't afford the dev time to estimate everything.
    • You have a project that has churned over staff so fast that nobody knows what's going on anymore -- the devs are all new, the PM is new -- and you are being asked to estimate times and effort anyway.
    • (Ssshhhh....) Actually, the project is a trainwreck, everyone's incompetent and pressured by the boss to give unrealistic deadlines, and you need something realistic.
    • You want a robot to join you in your game of agile poker, because hey, it's high tech and fun.
    • You run a help desk, and your users would like to have some idea how long it will be before they get their laptop back.

    If it starts giving really crazy numbers though, get in touch (support@queckt.com) and there's things that we can tweak to make it more accurate depending on how you are using it.

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    IFOST provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud • Released 2017-06-01

    Summary

    First commercial release

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Effort and Duration Estimator for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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