Customers have installed this add-on in at least 24 active instances.
    by APTIS GmbHAtlassian Verified
    APTIS GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.2.3 and more versions
    Versions available for JIRA Server 6.1 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    APTIS GmbH supports this add-on.

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    Give your customers or external users a view to a ticket without a Jira Account

    Give your customers or external users a view to a ticket without a Jira Account

    Issue Viewer, external view of issues

    Filter Viewer, external view of filter results

    Share Views on Issues to Non-Jira Users

    Provide your customers insight of issues. Build templates for the external view for each of your projects according to your needs or use the preconfigurated template.

    Share your filter results to your customers, for a quick overview. The filterresults adapt to the current status, so there's no need to send a new link for each change. You can also unshare your filters.

    You are now able to share issues or filter results to non-Jira Users (read-only!). Your customers may have a single view on your data or projects with signing up or log in into JIRA just by opening the secure link!

    More details

    Provide your customers insight of tickets or configured filters, without an extra Jira-Account.

    The Issue-Viewer-Plugin can give each customer a read-only view to issues or filters without a own Jira-Account. Send the generated link including the token (e.g. via e-mail) to the customer.

    Therefore we built a preconfigured template for the external view which can be expanded according to your needs.


    • External view of issues with default or your own configurated template
    • Secure with a token
    • External view of filters according to your configure columns
    • Overview of all active shareable filters
    • Dynamic filter results according to changes
    • Manage your shared filters and deactivate them
    • Only one Jira-Account/ User needed
    • Perma link remains the same even when moving tickets to other projects

    User reviews

    Sign in to write a review »
    by Thorsten Rintelen on 2015-02-27
    Very nice for support tickets! Thanks a lot!
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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

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    APTIS GmbH is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    APTIS GmbH supports Issue Viewer / Support Viewer. You can visit the support site to get help.

    Get support


    Version 2.3 JIRA Server 7.0.0 - 7.2.3 Released 2016-10-14


    JIRA 7.2.3 Compatibility Release


    JIRA 7.2.3 Compatibility Release


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Issue Viewer / Support Viewer via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Viewer / Support Viewer. You're prompted to log into MyAtlassian. Issue Viewer / Support Viewer begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Issue Viewer / Support Viewer versions compatible with your instance, you can look through our version history page.

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