by TeamSupport LLCfor JIRA Cloud, JIRA Server 7.1.9 - 7.1.10 and more versions
    Versions available for JIRA Server 6.0.4 - 6.0.8
    Supported
    TeamSupport LLC supports this app.

    Get support

    Supported
    TeamSupport LLC supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.

    Connects Support + Dev Teams For A Better Customer Experience

    Connects Support + Dev Teams For A Better Customer Experience

    More details

    In TeamSupport we are focused on helping your organization provide the best customer & product support possible. If you are using Jira to keep track of bugs and projects and your support team have identified a problem that needs to be reviewed by your development team, the integration between the two products makes it very simple for your teams to collaborate and improve your customers experience.

    More details

    In TeamSupport we are focused on helping your organization provide the best customer & product support possible. If you are using Jira to keep track of bugs and projects and your support team have identified a problem that needs to be reviewed by your development team, the integration between the two products makes it very simple for your teams to collaborate and improve your customers experience.

    User reviews

    (2)
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    by Doreen Jennings on 2016-10-27
    We use Jira and TeamSupport. Syncing tickets as new issues for Jira and our developers is easy. The two programs communicate well, updating TeamsSupport tickets as the developers and QA team update their Jira Tickets. This keeps the support side/TeamSupport in the loop knowing what is being worked on and what will be released in the next phase. All good from a working perspective. Thank you for making my job and my Team's job that much more easy.
    1 out of 1 found this review helpful
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    by Tony McCormick on 2013-08-14
    This is a great connection for those folks that are using TeamSupport for helpdesk. Really like the ability to link Jira issues with tickets and to create new issues from tickets!
    Was this review helpful?YesNo

    Pricing

    This app is sold by a third-party vendor.

    Let us know that you'd like to manage this app's billing on your Atlassian invoice.

    This app is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this app.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor apps are licensed and purchased directly through the vendor who makes this app.

    Payment for paid-via-vendor apps is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor apps will not be on your Atlassian invoice.

    TeamSupport LLC provides support for this app.

    TeamSupport LLC provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2016-08-05

    Summary

    Tighter integrations between tickets and issues

    Details

    Connect to multiple Jira servers from a single TeamSupport account.

    Include Jira comment dates when syncing.

    Jira-TeamSupport Status Exclusions.

    Ability to Sync Non Mandatory Jira Fields.

    Ticket attachment posting to Jira for Ticket Action Description.

    Add option to Jira interface to send only the default product.

    Ability to sync more than just mandatory fields with JIRA.

    JIRA mapping of standard fields.

    Allow Jira custom mapping to push data from TeamSupport to Jira.

    Versions

    Version 1.8.0.0 JIRA Server 7.1.9 - 7.1.10 Released 2016-08-05

    Summary

    Tighter integrations between tickets and issues

    Details

    Connect to multiple Jira servers from a single TeamSupport account.

    Include Jira comment dates when syncing.

    Jira-TeamSupport Status Exclusions.

    Ability to Sync Non Mandatory Jira Fields.

    Ticket attachment posting to Jira for Ticket Action Description.

    Add option to Jira interface to send only the default product.

    Ability to sync more than just mandatory fields with JIRA.

    JIRA mapping of standard fields.

    Allow Jira custom mapping to push data from TeamSupport to Jira.

    Installation

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