Boost agent productivity in Jira Service Management Cloud
Create a service desk agents will love with apps that help prioritize, contextualize and automate work
Service desk agents have many different needs when it comes to managing a help desk. From creating custom forms to automating ticket responses, apps can help Jira Service Management agents increase productivity for service desks large and small.
Happy agents = happy customers
Agents face an ever-increasing amount of work, leaving less time to solve customer problems. With a service desk that is designed to tackle the unique needs of each team, it's easy for agents to prioritize work and deliver a great customer experience at scale. Allow your agents to automate the menial tasks and spend more time on the customer work that truly matters.
Agent use cases
- Add automated responses or create templates for quick responses
- Interact with customers via video for quick responses
- Manage to-do lists and add templates for recurring workflows
- Automate tasks and reduce time spent on repetitive work
- Create custom forms and dynamic fields to capture the information that matters
- Prioritize work better with advanced sorting, filtering and searching features
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