Boost agent productivity in Jira Service Management Cloud

Agent Productivity category

Create a service desk agents will love with apps that help prioritize, contextualize and automate work

Service desk agents have many different needs when it comes to managing a help desk. From creating custom forms to automating ticket responses, apps can help Jira Service Management agents increase productivity for service desks large and small.

Happy agents = happy customers

Agents face an ever-increasing amount of work, leaving less time to solve customer problems. With a service desk that is designed to tackle the unique needs of each team, it's easy for agents to prioritize work and deliver a great customer experience at scale. Allow your agents to automate the menial tasks and spend more time on the customer work that truly matters.

Agent use cases

  • Add automated responses or create templates for quick responses
  • Interact with customers via video for quick responses
  • Manage to-do lists and add templates for recurring workflows
  • Automate tasks and reduce time spent on repetitive work
  • Create custom forms and dynamic fields to capture the information that matters
  • Prioritize work better with advanced sorting, filtering and searching features

Explore more apps for Jira Service Management Cloud