IT support and service

ScriptRunner for Jira

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Adaptavist

The must-have app for Jira admins of every technical background: the ultimate toolkit for unlimited automation and customisation

JXL - Sheets Hierarchy Structure Sum-up Time in status Table

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Appfire

The power of Jira with the simplicity of spreadsheets – plan, manage, and organize work your way with the all-in-one Jira editor

Gliffy Diagrams for Confluence

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Gliffy

Communicate Complexity Clearly with Secure, AI-Driven Diagramming — Built for Teams in Confluence. UML, AWS, ERD, & Flowcharts

Email This Issue

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META-INF KFT

Mail collaboration and email service desk made easy - send and receive e-mails and notifications, with support for external users

Time to SLA

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Appfire

Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features

Issue Templates for Jira

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Deviniti

Save hours for your teams and share best practices across your company by automating the creation of complex task structures

Scroll Sites for Confluence (Help Centers, Blogs, Websites)

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K15t

Share Confluence content as branded, responsive websites. Choose a theme, customize it, and go live in minutes – no coding needed

Elements Copy & Sync (clone issues, projects and epics)

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Elements - Atlassian ITSM Partner of the Year 2025

Automatically clone and sync Jira issues and projects. Streamline your processes: issue escalation, epic copy, or project cloning

Microsoft 365 for Jira (Outlook Email, Teams, Calendar)

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yasoon - Microsoft 365 for Jira

Connect Jira & JSM with Microsoft Teams, Outlook email, and calendar – full Microsoft 365 integration where work happens

Backbone Work Sync for Jira (Two Way Issue Sync)

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K15t

Jira to Jira integration - sync Jira work items across multiple Jira instances

External Data for Jira Fields

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codefortynine

Enrich custom fields with external data from REST API, Postgres, SQL database, Salesforce, Azure, Oracle, Snowflake, SharePoint

Extension for Jira Service Management

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Deviniti

Make sure your request forms include all the information agents need to assist customers better

Timepiece - Time in Status for Jira

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OBSS

Time tracking reports with metrics like Time in Status, Cycle Time, Lead Time, Issue Age, Resolution Time, etc

Status Time Reports - Time in Status

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Bloompeak

Generate reports based on time in status or time in assignee, group statuses to get various cycle time and lead time reports

Exalate Connector for Jira, Work Sync & Two-way Integration

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Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

Two-way Jira work item sync. Set up Jira to Jira integration, or sync Jira & Azure DevOps, Salesforce, ServiceNow, Freshdesk, etc

Advanced Portal Reports for Jira Service Management

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Nemetschek Bulgaria

Transform JSM into a reporting portal where customers can simply self-serve on service request updates, reports, and exports

Smart Forms for Jira (Works in JSM, JWM, JPD & Confluence)

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SaaSJet

Turn Intake Form into Jira Issue: Share dynamic form in & out of Jira, Automatically Create Issues, Map Fields & Assign Issue Type

Slack Integration+ for Jira

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Appfire

Slack Integration+ lets you create and manage Jira work items within Slack — faster updates, fewer tabs, no workflow disruption

Elements Connect (external data fields for Jira)

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Elements - Atlassian ITSM Partner of the Year 2025

Bring external data inside Jira issues from any Database, SQL, CRM, REST API, LDAP, Salesforce, Azure AD, Hubspot, nFeed, Assets

Calendar for Jira

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Doitb

Google Calendar 2-way sync, Export to ICS (Outlook, Apple Calendar), Display Jira issues and other events on the calendar

Canned Responses Pro Templates for Jira

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Appfire

Dynamic templates, customizable signatures, and automated actions for efficient service desk teams

Dynamic Forms for Jira

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Deviniti

Save time with dynamic forms that adjust field behavior to your needs

Refined Sites for JSM (Theme ITSM, HR, Help & Service Desks)

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Refined

Build fully customized, themed help desks and service centers with Jira Service Management (JSM) — no coding required

Last Log for Jira

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Decadis AG

💻 View logs across multiple nodes in the admin UI: search, filter, and auto-refresh - troubleshoot without server access