IT support and service

ScriptRunner for Jira

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Adaptavist

The must-have app for Jira admins of every technical background: the ultimate toolkit for unlimited automation and customisation

Gliffy Diagrams for Confluence

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Gliffy

Secure Diagramming for Confluence. UML, AWS, ERD, & Flowcharts with AI & Mermaid Code

Time to SLA

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Appfire

Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features

JXL - Sheets Hierarchy Structure Sum-up Time in status Table

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Appfire

The power of Jira with the simplicity of spreadsheets – plan, manage, and organize work your way with the all-in-one Jira editor

Time in Status

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SaaSJet

From Jira status time to clarity: reports, custom fields, dashboards, average time, lead time, cycle time. + Sprint velocity

Timepiece - Time in Status for Jira

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OBSS

Jira time tracking for team efficiency & bottlenecks. Time in Status, Cycle Time & Lead Time reports. Export to Power BI & Excel

Email This Issue

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META-INF KFT

Mail collaboration and email service desk made easy - send and receive e-mails and notifications, with support for external users

Issue Templates for Jira

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Deviniti

Save hours for your teams and share best practices across your company by automating the creation of complex task structures

Extension for Jira Service Management

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Deviniti

Make sure your request forms include all the information agents need to assist customers better

Scroll Sites for Confluence (Help Centers, Blogs, Websites)

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K15t

Share Confluence content as branded, responsive websites. Choose a theme, customize it, and go live in minutes – no coding needed

External Data for Jira Fields

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codefortynine

Enrich custom fields with external data from REST API, Postgres, SQL database, Salesforce, Azure, Oracle, Snowflake, SharePoint

Microsoft 365 for Jira & JSM (Teams & Outlook Integration)

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yasoon - Microsoft 365 for Jira

Work in Microsoft Teams and Outlook email. Stay structured in Jira & JSM — fully connected

Status Time Reports Free - Time in Status

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Bloompeak

Limited but free version of Status Time Reports app. Generate various time in status/assignee, cycle time and lead time reports

Elements Connect (external data fields for Jira)

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Elements - Atlassian ITSM Partner of the Year 2025

Bring external data from any SQL database or REST API directly into Jira issues

Elements Copy & Sync (clone issues, projects and epics)

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Elements - Atlassian ITSM Partner of the Year 2025

Clone and sync Jira issues across projects or instances. Automate escalation, project templating or cross-instance sync

Dynamic Forms for Jira

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Deviniti

Save time with dynamic forms that adjust field behavior to your needs

Canned Responses Pro Templates for Jira

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Appfire

Dynamic templates, customizable signatures, and automated actions for efficient service desk teams

Exalate Classic Connector for Jira (Two-way Sync)

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Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

Two-way Jira sync. Set up a Jira to Jira integration, or sync Jira and Azure DevOps, Salesforce, ServiceNow, Asana & more