Solutions for Jira IT service management (ITSM)

IT service management category

Improve SLA resolution times, asset management and customer experience

Transform your IT infrastructure with ITSM apps that integrate seamlessly between Jira Software, Jira Service Management, and external IT and CRM systems. Improve asset management and build automated support workflows to reduce redundancy and improve customer satisfaction.

Extension for Jira Service Management

Customize Jira Service Management and boost its customer experience with this ultimate feature package
Custom fields, IT & helpdesk
81
5.9k installs
Cloud Security Participant

Multiplier – Azure AD and Okta operations for Jira

Automate group and app assignment in Okta and Azure AD directly from Jira
IT & helpdesk, Integrations, Utilities, Workflow
23 installs

Refined for Jira | Sites & Themes

Jira content built on your own customizable and useful sites
IT & helpdesk, Mobile, Themes & styles
21
1.7k installs

Statuspage for Jira Service Management

Avoid getting flooded with support tickets during downtime by embedding information from your status page in your Jira help center
IT & helpdesk
18
2.2k installs
Cloud Security Participant

Datadog Jira Integration

Create and update Jira tickets automatically from Datadog alerts with flexible customization options
Monitoring
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Start delivering superior IT service management

Get apps for Jira Software and Jira Service Management that improve self-service, automation, SLAs and reporting to deliver an effortless IT service experience. Leverage asset management, notification workflows, escalation processes, surveys, ticket analytics and more to streamline your IT processes and build a framework for success.

ITSM use cases

  • Improve SLA times with workflow automation, smart notifications, self-service portals and escalation management tools
  • Personalize your IT experience with custom themes, templates, and dashboards
  • Integrate seamlessly with existing IT software for better insights and issue management across your organization
  • Consolidate support communications with improved email, live chat, and VoIP/telephony integrations

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