IT support and service

ScriptRunner for Jira

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Adaptavist

The must-have app for Jira admins of every technical background: the ultimate toolkit for unlimited automation and customisation

Gliffy Diagrams for Confluence

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Gliffy

Align your team with secure, technical diagramming directly built for Confluence. UML, BPMN, AWS, ERD, & Flowcharts

Email This Issue

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META-INF KFT

Mail collaboration and email service desk made easy - send and receive e-mails and notifications, with support for external users

JXL - Sheets Hierarchy Structure Sum-up Time in status Table

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Appfire

The power of Jira with the simplicity of Excel spreadsheets – All-in-one issue editor and organizer – Must‑have in every Jira site

Time to SLA

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Appfire

Best-selling service level agreement (SLA) tracking app with solid configuration, reporting & search features

Smart Checklist for Jira (Pro)

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TitanApps | Railsware

User-Friendly Checklist App: ToDo Lists, Acceptance Criteria, Definition of Done, Compliance, Checklist Automation & Templates

Issue Templates for Jira

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Deviniti

Use templates to create consistent Jira issues and the whole Epics in no time. Reduce repetitive work for your team

Scroll Viewport for Confluence

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K15t

Publish your Confluence documentation as a help center: customize the theme & domain, version content & integrate with other tools

Microsoft 365 for Jira (Outlook Email, Teams, Calendar)

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yasoon - Microsoft 365 for Jira

Add Jira to your Office tools: Outlook, Microsoft Teams, To Do. Your ideal integration to improve teamwork, ITSM and ESM helpdesk

Elements Copy & Sync (clone issues, projects and epics)

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Elements

Automatically clone and sync Jira issues and projects. Streamline your processes: issue escalation, epic copy, or project cloning

Backbone Issue Sync for Jira

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K15t

Jira to Jira integration - sync Jira issues across multiple Jira instances

External Data for Jira Fields

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codefortynine

Fetch external data to Jira cloud custom fields by REST API, database, MySQL, Postgres, Salesforce, Azure, Oracle, MSSQL, assets

Extension for Jira Service Management

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Deviniti

Make sure your request forms include all the information agents need to assist customers better

Timepiece - Time in Status for Jira

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OBSS

Time tracking reports with metrics like Time in Status, Cycle Time, Lead Time, Issue Age, Resolution Time, etc

Status Time Reports - Time in Status

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Bloompeak

Generate reports based on time in status or time in assignee, group statuses to get various cycle time and lead time reports

Exalate Connector for Jira, Issue Sync & Two-way Integration

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Exalate: Integrations for Jira, Azure DevOps, Zendesk, Salesforce, GitHub, ServiceNow, ...

Two-way Jira issue sync. Set up Jira to Jira integration or integrate Jira & Azure DevOps, Salesforce, ServiceNow, Zendesk, GitHub

Slack Integration+ for Jira

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Appfire

Seamless two-way integration between Slack and Jira to minimize context-switching and simplify workflows

Advanced Portal Reports for Jira Service Management

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Nemetschek Bulgaria

Provide powerful reports and extended search for your JSM customers

Elements Connect (external data fields for Jira)

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Elements

Bring external data inside Jira issues from any Database, SQL, CRM, REST API, LDAP, Salesforce, Azure AD, Hubspot, nFeed, Assets

Calendar for Jira

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Doitb

Google Calendar 2-way sync, Export to ICS (Outlook, Apple Calendar), Display Jira issues and other events on the calendar

Last Log for Jira

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Decadis AG

💻 View logs across multiple nodes in the admin UI: search, filter, and auto-refresh - troubleshoot without server access

Dynamic Forms for Jira

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Deviniti

Save time with dynamic forms that adjust field behavior to your needs

Canned Responses Pro Templates for Jira

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Appfire

Dynamic templates, customizable signatures, and automated actions for efficient service desk teams

Smart Forms for Jira (+ Embeddable in Confluence)

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SaaSJet

Automatically turn dynamic forms into tasks in Jira, JPD, JSM. Collect feedback & surveys, map form fields & predefine issue type