Solutions for Jira IT service management (ITSM)

IT service management category

Improve SLA resolution times, asset management and customer experience

Transform your IT infrastructure with ITSM apps that integrate seamlessly between Jira Software, Jira Service Management, and external IT and CRM systems. Improve asset management and build automated support workflows to reduce redundancy and improve customer satisfaction.

Insight - Asset Management

Customers of Jira Service Management 4.14 or Jira Software 8.14 or earlier can install the Insight app here until February 3, 2023
CRM, Custom fields, Dashboard gadgets, IT & helpdesk
137
7.2k installs

Extension for Jira Service Management

Customize Jira Service Management and boost its customer experience with this ultimate feature package
Custom fields, IT & helpdesk
79
5.9k installs
Cloud Security Participant

Refined for Jira | Sites & Themes

Jira content built on your own customizable and useful sites
IT & helpdesk, Mobile, Themes & styles
21
1.7k installs

🔗 Issue Merger for Jira

Find and merge duplicated issues, reduce the number of issues with the same root cause, and clean up your Jira instance
Admin tools, Custom fields, IT & helpdesk, Workflow
19
363 installs

Real-Time Splunk for Jira

Automatically turn events into real-time incidents, and make sure the right people know
IT & helpdesk, Monitoring
9
57 installs

Refined for Jira Cloud

Your branded sites populated with Jira and Jira Service Management content
IT & helpdesk, Themes & styles
11
768 installs
Cloud Security Participant
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Start delivering superior IT service management

Get apps for Jira Software and Jira Service Management that improve self-service, automation, SLAs and reporting to deliver an effortless IT service experience. Leverage asset management, notification workflows, escalation processes, surveys, ticket analytics and more to streamline your IT processes and build a framework for success.

ITSM use cases

  • Improve SLA times with workflow automation, smart notifications, self-service portals and escalation management tools
  • Personalize your IT experience with custom themes, templates, and dashboards
  • Integrate seamlessly with existing IT software for better insights and issue management across your organization
  • Consolidate support communications with improved email, live chat, and VoIP/telephony integrations

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