Solutions for IT service management (ITSM)

Improve SLA resolution times, asset management and customer experience

Transform your IT infrastructure with ITSM apps that integrate seamlessly between Jira Software, Jira Service Desk, and external IT and CRM systems. Improve asset management and build automated support workflows to reduce redundancy and improve customer satisfaction.

Start delivering superior IT service management

Get apps for Jira Software and Jira Service Desk that improve self-service, automation, SLAs and reporting to deliver an effortless IT service experience. Leverage asset management, notification workflows, escalation processes, surveys, ticket analytics and more to streamline your IT processes and build a framework for success.

Use cases

  • Improve SLA times with workflow automation, smart notifications, self-service portals and escalation management tools
  • Personalize your IT experience with custom themes, templates, and dashboards
  • Integrate seamlessly with existing IT software for better insights and issue management across your organization
  • Consolidate support communications with improved email, live chat, and VoIP/telephony integrations

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