Build better relationships with customer support apps

Integrate customer support apps into Jira for a seamless help desk

Connect VoIP support, live chat, video, SMS, social media and email automation directly into Jira Service Desk for a seamless help desk experience. Integrate your existing customer management software like Salesforce, Zendesk, Hootsuite, and others into Jira Software to decrease SLA times, improve customer satisfaction, and provide complete multi-channel support.

Apps for better tracking, faster feedback, and happier customers

Customer support apps for Jira and Jira Service Desk improve customer satisfaction, reduce support costs, and provide better insight into your service operations. Build a better help desk by connecting your existing software and support channels into a single, streamlined customer portal.

Use cases

  • Create a branded customer support portal that provides quick answers for your clients
  • Engage your customers across social, email, live chat or phone with a multi-channel help desk that connects directly to Jira Software or Jira Service Desk
  • Prioritize, route, and respond to help tickets and customer support emails automatically
  • Improve service operations by tracking key metrics such as productivity, SLAs, customer satisfaction and support costs

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