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SnapEngage for Jira

Last modified 2013-07-08 • 0 downloads • By SnapEngage, LLC

Support

To check known issues (or if you want to file one), view this app's issue tracker.

To learn more about the app, you should:

This is a supported app, so you may contact the vendor (or support contact) for help:

SnapEngage, LLC
http://www.snapengage.com
viktor.lund@snapengage.com

Description

Turn visitors into customers.

The chat widget is easy to install on any website and seamlessly integrates with your Jira CRM workflow.

SnapEngage populates Issues, Chat Transcripts and Custom fields automatically.

  • No software required live chat from Google Talk, Skype or Web Client.

  • Automatically create Issues and chat transcripts from live chat interactions and offline requests

When your support or sales teams are available, SnapEngage is a powerful Live Chat solution.
Without installing any software, CSRs can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

In offline mode, SnapEngage is a help button widget that can easily be installed on any website. Along with the feedback comments, SnapEngage automatically takes a screenshot of the vistor’s web page. This makes things a lot easier for both the feedback provider and the support team.

SnapEngage real time integration with Jira automatically creates new issues when your visitors request help from your website. Chat transcripts are automatically added to support issues, without the need for you to change your workflow.

SnapEngage seamless, yet powerful integration allows you to map any information collected by SnapEngage or JavaScript variables to any standard or custom field in Jira.

The Help Button, Support form and Live chat form can be customized to match your website look and feel.

Give it a try today, for free.


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