Desk.com for Jira

Desk.com (formerly Assistly) is the all-in-one customer service app for small businesses and fast-growing companies. You can deliver fast, awesome customer service via email, phone, chat, Twitter, Facebook and more. With Desk.com, customer service is easier, faster, and more flexible than ever before.

Offer Multi-channel Support — More than 73 percent of Internet users visit a social network every day, and many look for customer support there. Desk.com helps you engage with customers on social networks so you have 360 degree views of every interaction.

Optimize Processes — Desk.com is designed to help you optimize your customer support processes. Configurable business rules, case filters, and custom macros ensure you assign cases to the right people, and find the right answers as fast as possible.

Help Customers from Anywhere — Our native iOS mobile app is built from the ground up to be easy to use so agents can respond to customers, collaborate with team members, and get insights into workload and trends from wherever they are.

Let Customers Help Themselves — Help your customers help themselves with a custom-branded self-service site. It’s automatically mobile-optimized so they can get answers whenever and wherever they need them.

Make Smarter Decisions — Desk.com’s native reporting and analytics tool gives management instant visibility into support team performance and customer challenges to enable more informed business decisions.

Connect to What’s Important — With 10 times more APIs than before, Desk.com has been rebuilt to make connecting with business-critical systems easier than ever, including tighter integration with Salesforce and other partners including GetFeedback, Google Hangouts, and Jira.

Scale with Ease— Add part-time (Flex) Agents as needed, and get everyone in your company involved in support during busy times. And, when your need for customization grows, you can easily migrate to Service Cloud.