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Last modified 2013-10-03 1289 downloads By Elements


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Atlassian has acquired VertygoSLA from Valiantys. VertygoSLA is now part of Jira Service Desk. For more details, visit this page for more details.


  • Display your contractual commitments on each issue
  • Visualize priorities with color codes
  • Define a SLA between any transitions
  • Personalize your own working-hours calendar

VertygoSLA gives organizations the opportunity to support their Service Level Agreements (SLA) based on acknowledgment time or resolution time commitments.

VertygoSLA, using Jira for customer support, Help Desk, Service Desk, incident or problem management (in ITIL context) or any high valuable business process takes your issue management a step further.

You can define and follow in Jira agreements you've made with your clients. You will be able to store rules like " Each major incident in my projects must be assigned in less than 1 hour and resolved in less than 4 hours".

Moreover, VertygoSLA displays, for each issue, the remaining and the consumed time

VertygoSLA is now internationalized in English, French, German and Protuguese (Brazilian).

Before performing the upgrade, please make a full backup of your Jira and test the upgrade in a staging environment first.

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