To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
- Read the documentation.
- Look around the forums.
- Investigate the wiki.
If you are a developer, you can help fix the problem yourself by:
- Downloading the source code.
This is a supported app, so you may contact the vendor (or support contact) for help:
IMPORTANT: This plugin is deprecated. Jira 4.3 and above users should use our new and improved integration.
Bug tracking is usually reserved for the engineers in the back room who hold all of the technology secrets. The customer service folks get to walk people through the solutions once the engineers figure them out. Until now, marrying the two was not a very harmonious proposition. Today, Zendesk is announcing integration with Atlassian, which builds Web-based collaboration tools for developers and has more than 15,000 customers worldwide. Jira is one of their most popular tools, and it's one of our favorite applications for bug tracking.
Now Jira developers can integrate with Zendesk to offer a customer support interface that, as we like to say, is beautifully simple. Now any support organization can integrate their Zendesk with their engineering department's bug tracking application. This means that Zendesk tickets and Jira issues become part of the same system, enabling engineers to report back to the help desk on progress resolving product issues. In turn, help desk support people can keep customers abreast of progress. And informed customers mean happier customers!
188.8.131.52Jira Server 4.3 - 4.3.42011-06-09Added support for Jira 4.3 compatibilityVersion 184.108.40.206 • Released 2011-06-09 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)No release notes. 220.127.116.11Jira Server 3.12 - 4.2.42011-01-24Confirmed Jira 4.2 compatibilityVersion 18.104.22.168 • Released 2011-01-24 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)
- Confirmed Jira 4.2 compatibility
- Fixed minor bug where leaving a trailing slash on the Zendesk URL configuration would cause requests to Zendesk to fail.
22.214.171.124Jira Server 3.12 - 4.1.22010-05-17Minor fix for rpc_plugin errors with Jira 4.1Version 126.96.36.199 • Released 2010-05-17 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)
Minor fix for rpc_plugin errors that many users were experiencing when using the plugin with Jira 4.1.
188.8.131.52Jira Server 3.12 - 4.1.22010-05-11Added support for Jira 3.12 and verified support for Jira 4.1Version 184.108.40.206 • Released 2010-05-11 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)
- Added support for Jira 3.12
- Verified support for Jira 4.1
- Removed dependencies on additional JARs. If you've installed an earlier version of the plugin, you can remove the following JARs: restlet-1.2m2.jar, jul-to-slf4j-1.5.6.jar, slf4j-log4j12-1.5.6.jar, slf4j-api-1.5.6.jar
1.3.1Jira Server 3.13 - 4.0.22010-01-25Minor bug fixesVersion 1.3.1 • Released 2010-01-25 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)
This release contains support for Jira move updates to Zendesk tickets and suppression of comment updates in case of restricted visibility of the comment in Jira.
1.0Jira Server 3.13 - 4.0.22009-06-04First versionVersion 1.0 • Released 2009-06-04 • Supported By Zendesk • Free • Lesser GNU General Public License (LGPL)No release notes.