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App Description
PETE Score: Proactive ITSM Performance Monitoring
PETE Score is your ITSM compass, assessing Efficiency, Quality, and Speed. Drill down for detailed insights, set trackers for deviations, and get proactive alerts to spot issues before they escalate.
Pinpoint ITSM Inefficiencies with Precision
Analyze ITSM inefficiencies within minutes of setup. Visualize workflow paths, pinpoint bottlenecks, and drill down to JSM tickets linked to inefficiencies for precise, actionable insights that drive process improvement.
Turn Insights into Action with AI-Driven Proposals
Don’t stop at insights. PETE for JSM delivers automated, AI-driven proposals, backed by 30 years of ITSM consulting expertise, to guide your next steps and help you efficiently resolve process inefficiencies.
More details
PETE for JSM is powered by an award-winning, EU-patented engine developed by PETE Technologies GmbH in collaboration with the Fraunhofer Institute (FIT). In partnership with the PETE team, View26 brings specialized features tailored specifically for Jira Service Management. By combining advanced process mining techniques with decades of ITSM consulting experience, PETE measures your IT support organization’s effectiveness across three key dimensions: Efficiency, Quality, and Speed.
PETE for JSM offers:
- An Executive/CIO-level dashboard
- Detailed breakdown of the PETE ITSM Process Score across dynamic KPIs tailored to your IT support organization
- Activity maps and insights into process inefficiencies
- Independent monitoring of each ITSM process (e.g., Incident, Problem, Change)
- Categorization of behavioral inefficiencies into PETE’s unique process pitfalls
Version History
This app only has a cloud version.