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Facebook Connector for Jira

Facebook Connector for Jira

by

Infosysta Apps

This app has been archived. The contents of this page may by outdated. You may still get support information and download previous versions of this app. Learn more

Support

This is a supported app, so you may contact the partner (or support contact) for help:

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To check known issues (or if you want to file one), view this app's issue tracker.

To learn more about the app, you should:

App Description

Create tickets for all Facebook page interactions

Facebook connector for Jira allows you to use Jira as a unified help desk for all your Facebook page interactions which will enhance the support requests accessibility

Boost your response time on Facebook

You will be able to reply on all interactions from Jira using your Facebook page account

Customers replies reflected as Jira comments

When the customer replies to your comment it will be automatically reflected as Jira comment on the same ticket which includes the first interaction

More details

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**All these features are coming soon, we are still waiting for Facebook Business Manager approval**

Get the most out of Facebook Connector for Jira

  • Link one or more Facebook account with the related Jira Service Management project
  • Create Jira tickets automatically from Facebook user interactions on your page such as writing a post, adding comments on your posts, mentioning your page or sending a message
  • Reply on all interactions from your Jira service management by adding Jira comments
  • See all user’s replies as Jira comments on the ticket
  • Add transitions to Jira tickets

Version History

This app only has a cloud version.