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Support
This is a supported app, so you may contact the partner (or support contact) for help:
Visit partner profileTo check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
Read the documentation.
App Description
Create tickets for all Facebook page interactions
Facebook connector for Jira allows you to use Jira as a unified help desk for all your Facebook page interactions which will enhance the support requests accessibility
Boost your response time on Facebook
You will be able to reply on all interactions from Jira using your Facebook page account
Customers replies reflected as Jira comments
When the customer replies to your comment it will be automatically reflected as Jira comment on the same ticket which includes the first interaction
More details
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**All these features are coming soon, we are still waiting for Facebook Business Manager approval**
Get the most out of Facebook Connector for Jira
- Link one or more Facebook account with the related Jira Service Management project
- Create Jira tickets automatically from Facebook user interactions on your page such as writing a post, adding comments on your posts, mentioning your page or sending a message
- Reply on all interactions from your Jira service management by adding Jira comments
- See all user’s replies as Jira comments on the ticket
- Add transitions to Jira tickets
Version History
This app only has a cloud version.