COVID-19 - Crisis Management Portal

Pre-configured customer portal for your employees. They log onto a Jira Service Desk portal (desktop/mobile) to self-report their health status, ask a question relating to the crisis or seek help during an emergency.

Managers triage requests, view details and then respond to their employees. A simple three-step workflow and dynamic queues help them quickly and easily manage the crisis and pay attention to each employee situation.

Managers review collective information with the help of a multi gadget dashboard to review all requests, emergency types, and requests assigned to line managers.

Multiple options for you to deploy the module: on free cloud instances or existing self-managed (Server) instances.

*New Users:

New to the Atlassian ecosystem? Don't worry, we've got you covered, for both Cloud and Server deployments

• Cloud
  • Pre-requisite: New cloud site.
  • Our solution can be deployed on the free version but you can choose to try the standard/premium versions for more features
  • Managers can also make use of the Jira Service Desk Cloud mobile app to manage queues in the agent view.

• Server
  • Pre-requisite: Fully functional and clean Jira Service Desk instance with no projects (version 4. and above)

*Existing Jira Service Desk Users

For clients who are already utilizing Jira or other Atlassian tools within your teams or organization:

• Cloud
  • Pre-requisite: Up and running cloud site
  • Managers can also make use of the Jira Service Desk Cloud mobile app to manage queues in the agent view
• Server
  • Pre-requisite: Up and running cloud site, Boltron's configuration manager add-on/plugin