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Customer Care for Jira

Last modified 2020-05-15 • 183 downloads • By Liquitim

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Liquitim
http://www.liquitim.com
info@liquitim.com

Description

Customer Portal


Customer can create requests in the user friendly portal. No need to develop custom made web application



Customisable request forms


Every request form can be customised using fields available in Jira issue form. Field name and description can be overriden to fit well in business needs



User friendly request forms


Request forms are configured in Jira. No need web development. Many type of fields to choose from. Every field can be marked as mandatory



More details


Customer Care add-on introduce new simple way to handle all customers request in one place, intuitive, feature-rich user-friendly portal “out of the box”

Click "Try it free" button to check all features in action.

Customer Care for Jira can be use to:

  • Gather customer feedback
  • Collect and manage reported bugs

Major features:

  • Customer portal "outside" Jira
  • Whole conversation between customer in one place under customer account
  • Unlimited number of customer accounts
  • Easly integration with company website
  • No need to add Jira access for customers
  • Handling different types of customer requests in separate Jira projects
  • Customisable request forms based on Jira issue field scheme
  • SLA tracking for support team response
  • Separate tab on the Jira issue screen for customer - support team conversation
  • Ability to add attachments by customer
  • Link standard jira issue to divite complex bug into smaller parts

More details, click HERE . Twitter

Version history