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Description
Assign Groups to Units & create your own structure
Build up the ideal structure for your special needs by assigning Jira Groups to Units. Those Units could be companies, organisations, teams, departments or whatever you want.
View your Unit's Service Desk requests
With our all new Units we empower you to put different Jira groups into a bigger group called Units. A Unit Member can then view all the Unit's Service Desk requests.
...or view your Jira Group's Service Desk requests
Of course you can also rely on your existing Jira groups if you want. A Jira group member can then view all the Jira group's Service Desk requests.
More details
Allow customers to view requests created by other customers belonging to the same organisation using the Jira Service Desk Customer Portal.
This solves JSD-270
Build up the ideal structure for your special needs by assigning Jira Groups to our brand new Units. Those Units could be companies, organisations, teams, departments or anything you want. All members of a Unit can view the requests among each other.
Already have all your customers in separate groups and you don't want to create new Units? No problem!
Simply create a custom field (type: single group) & name it "Participant Group". If a customer creates a Jira Service Desk request, our Plugin checks for the first Jira Group he is in, and automatically adds all the members of this group as participants.
No need for the Service Desk Customer to add manually a group or a Unit the plugin does the job.
Version history
2.0.3Jira Server 7.0.0 - 8.9.12019-02-28App is now free and unsupported Version 2.0.3 • Released 2019-02-28 • No Vendor Support • Free • CommercialNo release notes.2.0.2Jira Server 7.0.0 - 7.13.182020-03-03Bugfix manual selection of unit Version 2.0.2 • Released 2020-03-03 • Supported By //SEIBERT/MEDIA • Paid via Atlassian • CommercialIf the unit was selected manually, the users of the trigger group were set for the request participants. The error has been fixed, as expected the users of the viewer group are now set as query participants.
2.0.0Jira Server 7.0.0 - 7.5.42020-03-03New configuration for Participant Units. Caution: requires manual config update Version 2.0.0 • Released 2020-03-03 • Supported By //SEIBERT/MEDIA • Paid via Atlassian • CommercialNow you can configure trigger groups and groups to set as participants for a Participant Unit.
Jira Trigger Groups:The plugin tries to automatically determine the Participant Unit based on the reporter. It checks whether the reporter is in a trigger group of a unit. As soon as a unit where the reporter is member of a trigger group is found, the unit will be added to the custom field.
Select Participants:Define groups whose members should be added as participants in an issue when the unit is selected.
Caution!:
This Change in the Participant Unit configuration requires an manual update of your current configuration. You must update the settings for the select participants of each unit.
More details: Collective Issue View for Service Desk - Documentation 2.0
1.0.2Jira Server 7.0.0 - 7.2.152020-03-03Bugfix for Single Group Picker Custom Fields Version 1.0.2 • Released 2020-03-03 • Supported By //SEIBERT/MEDIA • Paid via Atlassian • CommercialNo release notes.1.0.1Jira Server 7.0.0 - 7.1.102020-03-03Remove evaluation license restrictions Version 1.0.1 • Released 2020-03-03 • Supported By //SEIBERT/MEDIA • Paid via Atlassian • CommercialNo release notes.1.0.0Jira Server 7.0.0 - 7.1.102020-03-03This solves JSD-270 Version 1.0.0 • Released 2020-03-03 • Supported By //SEIBERT/MEDIA • Paid via Atlassian • CommercialAllow customers to view requests created by other customers belonging to the same organisation using the Jira Service Desk Customer Portal.
This solves JSD-270
Build up the ideal structure for your special needs by assigning Jira Groups to our brand new Units. Those Units could be companies, organisations, teams, departments or whatever you want. All members of a Unit can view the requests among each other.
Already have all your customers in separate groups and you don't want to create new Units? No problem!
Simply create a custom field (type: single group) & name it "Participant Group". If a customer creates a Jira Service Desk request our Plugin checks for the first Jira Group he is in and automatically sets all the members of this group as participants.