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Last modified 2017-07-18 0 downloads By Broken Build


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Quite often project workflow transitions are configured to show a screen with some fields to be filled in and comments to be added. But when you want to write a reply to a previous comment you need to keep the original comment text in your head if it's short or open long comments in a new if it's difficult to remember. In both cases instead of focusing on the reply you need to do something else.

Why can't you see the previous comment and just provide a reply?

With "Smart Comments" you can do exactly like that by clicking "Previous Comments" link on workflow screen header. Latest comment will be displayed, but you can navigate to any of the previous comments as well.

Jira Service Desk agents would especially love this feature while writing hundreds of replies per day.

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