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PrOps for Jira - Integrate OTRS

Last modified 2022-05-13 • 1427 downloads • By greenique GmbH & Co. KG

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To learn more about the app, you should:

This is a supported app, so you may contact the vendor (or support contact) for help:

greenique GmbH & Co. KG
https://www.greenique.de
service@greenique.de

Description

View all your OTRS queues on your dashboard


View all your OTRS queues which are relevant for you to work with on your Jira dashboard without having imported anything into Jira previously.



Assign your ticket to a project


When converting an OTRS ticket to a Jira task you can assign it to any project or user, set a priority, select its type and add the relevant versions as well as a description.



The newly created Jira task


The new Jira task provides you with all information you entered previously and with a direct link, ID and label so you can always track where this task came from. You can see all connected OTRS tickets as well.



More details


We need to announce the End of Life for PrOps in 2023. You know how a developer feels about a message like this. A user too. But unfortunately, everything comes to an end.

Here you can find further details.

The latest version is supported for Java 8.

To see which Java version you have installed, open your terminal and type "java -version".

For Java 11 you can go to the version history and look for the version "1.16-j11f1"

Version history