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Support
This is a supported app, so you may contact the partner (or support contact) for help:
Visit partner profileTo check known issues (or if you want to file one), view this app's work item tracker.
To learn more about the app, you should:
Read the documentation.
Look around the forums.
App Description
Configure issue created from email
EMH can configure Custom Fields, Version, Labels, Issue Security, Reporter, Assignee and Headers when an issue is created from incoming email.
Configure comment created from email
EMH can configure Comment Visibility, Reporter, Headers, Strip Quotes when a comment is created from incoming email.
Fallback options available when setting becoming invalid
Fine tune Attachment added from incoming email
EMH can attach your original email as an attachment of created Issue/Comment.
EMH can manage attachments in incoming emails.
Duplicate attachment can be ignored.
Specific files can be ignored.
More details
EMH functions:
- Support Agile!
- Configure Custom Fields
- Pause/Disable individual handlers
- Control when to create comment or issue
- Handles Email with no subject
- Replace Tokens with email sender or address
- Configure Priority
- Configure Fixed Version/s
- Configure Affected Version/s
- Configure Component/s
- Configure Label/s
- Configure Assignee: default assignee, reporter, specific user and more
- Configure reporter: Specific user, anonymous, ignore none user and more
- Anonymous mode
- Configure Issue Security Level
- Configure Comment Visibility
- Smart Attachment Management
- Attach original email as an attachment in created issue or comment
- Prefix Email meta-data Headers in Jira description and comment body for downstream script/plugin processing
- Stop commenting on resolved issue
- Smart quote striping, handle Microsoft email format
- Support renaming of User/Version/Component and other settings
- Support configuration longer than 255 chars
For feature request and bug report, please visit our Service Desk.
Version History
This app has: