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Last modified 2020-05-14 0 downloads By ALM Works

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Description

Monitor Your Queue


Browse any queue and view request details, wherever you go.



Watch Your Metrics


Pin the request you're working on and keep track of how much time is left to complete it.



Get Push Notifications


Receive Push notifications about request updates and changes in SLA status.



More details


IMPORTANT: This product is currently being retired. It will be soon archived on the Marketplace. Please address all inquiries to support@almworks.com.

Pocket Desk is an iPhone app that can be installed from AppStore. It helps Service Desk team members keep track of tasks they're working on and the time left to address them.

This add-on, Pocket Desk Connector, is required for using Pocket Desk with your Jira and Jira Service Desk.

Live Demo Jira Service Desk with Pocket Desk Connector

Features:

  • View any project and queue on your iOS device
  • Custom sorting based on SLA urgency
  • View any request in the queue
  • Push notifications on important events
  • Pin a selected request to the main screen
  • Tracks metrics for the pinned issue, such as “Time to respond”
  • Shows SLA status (grey-yellow-red) according to SLA goals
  • Notifies you when SLA status changes
  • When offline, continues to show issue information and metrics

Requires Jira Service Desk 2.5.8 or later

Version history