Support
To check known issues (or if you want to file one), view this app's issue tracker.
To learn more about the app, you should:
- Read the documentation.
This is a supported app, so you may contact the vendor (or support contact) for help:
Description
Monitor Your Queue
Browse any queue and view request details, wherever you go.
Watch Your Metrics
Pin the request you're working on and keep track of how much time is left to complete it.
Get Push Notifications
Receive Push notifications about request updates and changes in SLA status.
More details
IMPORTANT: This product is currently being retired. It will be soon archived on the Marketplace. Please address all inquiries to support@almworks.com.
Pocket Desk is an iPhone app that can be installed from AppStore. It helps Service Desk team members keep track of tasks they're working on and the time left to address them.
This add-on, Pocket Desk Connector, is required for using Pocket Desk with your Jira and Jira Service Desk.
☛ Live Demo Jira Service Desk with Pocket Desk Connector
Features:
- View any project and queue on your iOS device
- Custom sorting based on SLA urgency
- View any request in the queue
- Push notifications on important events
- Pin a selected request to the main screen
- Tracks metrics for the pinned issue, such as “Time to respond”
- Shows SLA status (grey-yellow-red) according to SLA goals
- Notifies you when SLA status changes
- When offline, continues to show issue information and metrics
Requires Jira Service Desk 2.5.8 or later
Version history
1.2.3Jira Server 6.4 - 7.4.62016-02-16Compatibility update for Jira 7.1.x and Jira Service Desk 3.1.x Version 1.2.3 • Released 2016-02-16 • Supported By Tempo Software Inc • Paid via Atlassian • CommercialNo release notes.1.2.2Jira Server 6.4 - 7.0.112015-12-29First commercial release Version 1.2.2 • Released 2015-12-29 • Supported By Tempo Software Inc • Paid via Atlassian • CommercialThis version adds support for Jira Service Desk 3.0.5.
Pocket Desk is now a commercial product.
1.2Jira Server 6.4 - 7.0.112015-10-30Major feature upgrade. Please note: the plugin will become commercial in 2016. This is the new release of Pocket Desk Connector that comes along with the upgrade of Pocket Desk from App Store. Please don't forget to upgrade your iOS app!
New features added:
- Select any project and queue
- View details of any request in the queue
- Custom sorting based on SLA urgency
- Pin a selected request to the main screen
- Push notifications on all important events
PLEASE NOTE: Starting January 2016 the plugin will become commercial. The pricing will soon be announced. This version of the Jira plugin will require minor upgrade in 2016.
1.0Jira Server 6.1 - 6.4.142014-08-21Initial release No release notes.