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Last modified 2017-11-28 0 downloads By Valiantys

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Description

Incident Management


Raise incidents to restore normal service as quickly as possible in order to minimize any adverse impact on business operations. Incidents are prioritized according to urgency and business impact.



Problem Management


Involves root-cause analysis to determine and resolve the cause of incidents, proactive activities to detect and prevent future problems/incidents and a Known Error sub-process to allow quicker diagnosis and resolution.



Change Management


Enabling changes to be implemented with minimum disruption to IT service, ensuring they are recorded, evaluated, authorised, prioritised, scheduled, tested, implemented, documented and reviewed in a controlled manner.



More details


Start embracing ITIL best practices with our JSD workflow bundle.

At Valiantys, we are experts at designing and building end-to-end Service Desk solutions powered by Atlassian's industry-leading technology.

This free workflows bundle will help you kick-start your IT Service Management transformation initiative. It includes the following essential workflows.

Incident/RequestProblemChange/Release

Bundle proposed by the creators of nFeed, Exocet and Elements!

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