TeamSupport for Jira Integration

Our ticketing page is a key area for the Jira integration with TeamSupport. Here information such as the issue summary, description, project, and type are shared between the two systems.

Here you can view all of your information about your customer, including the tickets they have open and closed that are linked with issues in Jira. TeamSupport provides extensive customer and contact tracking.

TeamSupport works hand-in-hand with Jira to make sure only the right information is shared. It's an integration built to maximize efficiency and improve internal collaboration. (Jira = Green, TeamSupport = Blue).

TeamSupport's customer support software with Jira creates a powerful all-in-one solution for technology companies. Our native Jira integration links support tickets in TeamSupport to engineering tickets in Jira for faster resolution, greater visibility, and better collaboration between support and development.

How It Works:

• TeamSupport creates and links the issue ticket with a new issue in Jira, including summary, description, project, and type. If the issue already exists in Jira, you can link the TeamSupport help desk ticket to it.
• An issue in Jira can be linked with multiple TeamSupport tickets.
• Any change to status, project, type, or any custom mappings in Jira will be automatically applied to any linked TeamSupport tickets.
• Actions created in TeamSupport will be created in the linked Jira issue.
• Changes made in TeamSupport are not applied to the Jira issue, so your team can still make updates without worrying about editing the Jira issue.

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