Caitlin MaierI found out about this app through the Community articles the dev posted about limitations with JSM approvals, resending email approval buttons, approval reminders. I was researching how to solve these issues, under the impression I would need to manually create automation(s) to address the gaps. I could likely have figured out how to automate at least some of this functionality in JSM myself (I did set up automation comments to make approval processes and pending approvers more visible prior to finding Approval Nudge, which is still in place), but it would not have been as elegant as Approval Nudge and would have been very time consuming.
I started out with a trial of Approval Nudge on standard tier but ultimately decided to upgrade to advanced tier over the past two weeks of trialing and commit to an annual subscription. This is partially due to the excellent support and communication from the developer. I had a few questions about setup and general functionality when I first installed the app, and they were very quick to respond and got me on track right away. They have also been very receptive to feedback and are actively rolling out enhancements and new features.
The app itself is quick and easy to install and activate for your project/space. I am looking forward to testing the features in the advanced tier, but the standard tier alone has already resulted in improved response times for approval requests. The resending of the JSM emails including the approval buttons is critical to this success.
My JSM agent team really likes the Approval Nudge summary panel on work items, since it also includes color-coded icons to help identify approval state per approver.
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