OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appSend templated issue notifications to the people who need them, delivered by Jira's own infrastructure
Your wording, not Jira's template
Jira Cloud's notification emails can't be customised. Write your own subject and body for issue created, status changed and comment added, per project, and send it to the people who need it.
Templates that fill themselves in
Subjects and bodies interpolate issue fields: key, summary, assignee, status, and more. One template serves every issue in the project without per-issue editing.
Delivered by Jira, zero egress
Built on Forge. Delivery uses Jira's own notification service: no external email server, no data leaving Atlassian. Eligible for the Runs on Atlassian badge, applied automatically.
Supporting media
More details
Jira Cloud's own notification emails can't be rewritten (Atlassian's docs say so). Mail Templates sends the email you write, delivered by Jira itself.
Templates per project, per event. Issue created, status changed and comment added, each with its own subject, body and recipients: reporter, assignee, watchers, voters, named people or Jira groups.
Variables with a live preview. Nineteen issue fields interpolate into subject and body, previewed by the code that sends the real mail.
No rules to build, no automation usage. Automation's Send email writes custom mail too, a rule at a time, and every run spends automation steps.
Accountable: a per-project log records every event, including the ones that did not send and why. Hourly caps bound a bulk edit. Restricted comments and internal notes are never mailed.
Good to know: this adds mail and can't stop Jira's own; turn the event off in the notification scheme to avoid a second. No attachments, custom sender or unsubscribe management.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Mail Templates for Jira integrates with your Atlassian app
Version information
Version 2.6.0•for Jira Cloud
- Release date
- Sep 28th 2026
- Summary
- Discarding your changes now clears the people you had just picked
- Details
Discard changes put a rule back as it was saved, but the Specific people box kept showing the people you had just discarded until the page was reloaded. It now clears with everything else, so what you see is what the rule will send to.
The list of variables no longer repeats the example for {{issue.key}}.
No new permissions or scopes.
- Payment model
- Paid via Atlassian
- License type
- Commercial