Be the user you seek! See their problem, fix it, and verify the problem has been fixed - on the first interaction.
1,196
Customers have installed this app in at least 1,196 active instances.
1,196
Customers have installed this app in at least 1,196 active instances.
by The Plugin Peoplefor Confluence Server 6.0.1 - 7.12.2, Confluence Data Center 6.0.1 - 7.12.2 and more versions
Versions available for Confluence Server 5.8.2 - 5.10.9
Unsupported
This app isn't formally supported.
Supported
The Plugin People supports this app.
Supported
The Plugin People supports this app.
Be the user you seek
Be the user you seek
Be the user you seek
Allows admins to take on the identity of a user
Easily switch back to the admin user
Audit who SU'd to whom when
Logging out and in is time consuming and annoying, use the SU-Exit to flip back to your admin self.
SU is a powerful feature, to keep admins in check there is an audit trail of SU activity
Allows admins to take on the identity of a user
Easily switch back to the admin user
Audit who SU'd to whom when
Be the user you seek! See their problem, fix it, and verify the problem has been fixed - on the first interaction.
Logging out and in is time consuming and annoying, use the SU-Exit to flip back to your admin self.
SU is a powerful feature, to keep admins in check there is an audit trail of SU activity
More details
SU allows administrators to take on the identity of users to help with fault reproduction (and verification of resolution on first interaction) as well as enabling general user setup.
- NOTE: Both Marketplace and Vendor licensing are supported from version 1.8, this requires a minimum of Confluence v 5.4
More details
SU allows administrators to take on the identity of users to help with fault reproduction (and verification of resolution on first interaction) as well as enabling general user setup.
- NOTE: Both Marketplace and Vendor licensing are supported from version 1.8, this requires a minimum of Confluence v 5.4
Reviews for cloud
(14)Sign in to write a review
If i cklick on documentation in the marketplace then i get
"Not permitted" :(
Hi Michael. All SU addons have anonymously accessible documentation pages - I just validated. I think the problem is your account has been inactivated, which is the root cause. Probably Atlassian should allow you to be 'anonymous' in this case. I'll log a support request about that. I've enabled you now so you should be able to access the docs. Perhaps next time, just reach out to support@thepluginpeople.com, we're happy to help.
Great Plugin, that is essential for administrators to actually see what the use is experiencing without having to go to the cube/office and see. Especially in the modern globalized world, this tools is a must have.
A really bad customer experience: I discovered that my account (ssbarnea) was disabled on the vendor issue tracker. Also it seems that the plugin give this error: You don't have permission to SU to the target user [xxx] (cannot SU to a sysadmin, non sysadmins cannot su to admins) and a google search gives you no hints.
Update: the concept of disabling accounts after x amount of time is clearly not smart. I do not remember of getting this on any other system. If you cannot afford the Atlassian's bill, you can always use another issue tracker like GitHub or GitLab, where you do not have to disable accounts to lower the bill.
As a potential user I am disappointed because about the overall experience, even the message does not give a hint on what to do (clearly you do not want to remove admin rights on the target user). You should document it at least and specify what we are supposed to change in order to perform the SU. Interestingly that the first time when I hear the term sysadmin term related to Confluence. I know it does exist in JIRA but as far as I know there is no such thing in Confluence.
Anyway, I liked re quick reply, upgrading the rating :)
I don't think 1* was fair. The error message is pretty clear!
- Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
- By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
- You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
- The toolbar within SU actually links to the questions site also!
If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.
Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)
This is a great plugin. A must have if you are a confluence admin.
Does exactly what it says on the tin.I was also pleasantly surprised when I received very fast support support on a plugin reinstallation feedback report.
recent issue should be fixed, and the latest 1.8.4 release adds a keyboard shortcut driven popup for auto-completed user picking!
Reviews for server
(14)Sign in to write a review
So helpful for confirming permissions issues for users among other things. Crucial for administrators!
My only suggestion would be to make it a little more obvious when an administrator is in another person's user. It is easy, in the middle of busy days, to forget to SU exit.
If i cklick on documentation in the marketplace then i get
"Not permitted" :(
Hi Michael. All SU addons have anonymously accessible documentation pages - I just validated. I think the problem is your account has been inactivated, which is the root cause. Probably Atlassian should allow you to be 'anonymous' in this case. I'll log a support request about that. I've enabled you now so you should be able to access the docs. Perhaps next time, just reach out to support@thepluginpeople.com, we're happy to help.
Great Plugin, that is essential for administrators to actually see what the use is experiencing without having to go to the cube/office and see. Especially in the modern globalized world, this tools is a must have.
A really bad customer experience: I discovered that my account (ssbarnea) was disabled on the vendor issue tracker. Also it seems that the plugin give this error: You don't have permission to SU to the target user [xxx] (cannot SU to a sysadmin, non sysadmins cannot su to admins) and a google search gives you no hints.
Update: the concept of disabling accounts after x amount of time is clearly not smart. I do not remember of getting this on any other system. If you cannot afford the Atlassian's bill, you can always use another issue tracker like GitHub or GitLab, where you do not have to disable accounts to lower the bill.
As a potential user I am disappointed because about the overall experience, even the message does not give a hint on what to do (clearly you do not want to remove admin rights on the target user). You should document it at least and specify what we are supposed to change in order to perform the SU. Interestingly that the first time when I hear the term sysadmin term related to Confluence. I know it does exist in JIRA but as far as I know there is no such thing in Confluence.
Anyway, I liked re quick reply, upgrading the rating :)
I don't think 1* was fair. The error message is pretty clear!
- Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
- By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
- You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
- The toolbar within SU actually links to the questions site also!
If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.
Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)
This is a great plugin. A must have if you are a confluence admin.
Reviews for Data Center
(14)Sign in to write a reviewIf i cklick on documentation in the marketplace then i get
"Not permitted" :(
Hi Michael. All SU addons have anonymously accessible documentation pages - I just validated. I think the problem is your account has been inactivated, which is the root cause. Probably Atlassian should allow you to be 'anonymous' in this case. I'll log a support request about that. I've enabled you now so you should be able to access the docs. Perhaps next time, just reach out to support@thepluginpeople.com, we're happy to help.
Great Plugin, that is essential for administrators to actually see what the use is experiencing without having to go to the cube/office and see. Especially in the modern globalized world, this tools is a must have.
A really bad customer experience: I discovered that my account (ssbarnea) was disabled on the vendor issue tracker. Also it seems that the plugin give this error: You don't have permission to SU to the target user [xxx] (cannot SU to a sysadmin, non sysadmins cannot su to admins) and a google search gives you no hints.
Update: the concept of disabling accounts after x amount of time is clearly not smart. I do not remember of getting this on any other system. If you cannot afford the Atlassian's bill, you can always use another issue tracker like GitHub or GitLab, where you do not have to disable accounts to lower the bill.
As a potential user I am disappointed because about the overall experience, even the message does not give a hint on what to do (clearly you do not want to remove admin rights on the target user). You should document it at least and specify what we are supposed to change in order to perform the SU. Interestingly that the first time when I hear the term sysadmin term related to Confluence. I know it does exist in JIRA but as far as I know there is no such thing in Confluence.
Anyway, I liked re quick reply, upgrading the rating :)
I don't think 1* was fair. The error message is pretty clear!
- Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
- By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
- You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
- The toolbar within SU actually links to the questions site also!
If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.
Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)
This is a great plugin. A must have if you are a confluence admin.
Does exactly what it says on the tin.I was also pleasantly surprised when I received very fast support support on a plugin reinstallation feedback report.
recent issue should be fixed, and the latest 1.8.4 release adds a keyboard shortcut driven popup for auto-completed user picking!
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$100 | 50 users$400 | 100 users$750 | 250 users$1,000 | 500 & upAdditional pricing details |
| 500 users$1,000/year | 1000 users$1,200/year | 2000 users$1,400/year | 3000 users$1,600/year | 4000 users$1,800/year | 5000 & upAdditional pricing details |
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. The app tier should match the licensed user tier of the Atlassian product. For example, if you have a Confluence license for 500 users, you should purchase the 500-user tier for apps. Even if fewer users want to use the app than your Atlassian product license, the two licenses should match exactly.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. The app tier should match the licensed user tier of the Atlassian product. For example, if you have a Confluence license for 500 users, you should purchase the 500-user tier for apps. Even if fewer users want to use the app than your Atlassian product license, the two licenses should match exactly.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
The Plugin People provides support for this app.
The Plugin People provides support for this app.
Vendor support resources
Documentation
Find out how this app works.
Wiki
Collaborative documentation platform hosted by this vendor.
Community
Community discussions connect you to the vendor and other customers who use this app.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Documentation
Find out how this app works.
Wiki
Collaborative documentation platform hosted by this vendor.
Community
Community discussions connect you to the vendor and other customers who use this app.
See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Version 2.5.1 • Confluence Server 6.0.1 - 7.12.2 • Released 2021-05-13
Summary
security fixes
Versions
Version 2.5.1 • Confluence Data Center 6.0.1 - 7.12.2 • Released 2021-02-04
Summary
security fix
Installation
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SU for Confluence via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SU for Confluence. You're prompted to log into MyAtlassian. SU for Confluence begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.
To find older SU for Confluence versions compatible with your instance, you can look through our version history page.
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate SU for Confluence via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SU for Confluence. You're prompted to log into MyAtlassian. SU for Confluence begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.
To find older SU for Confluence versions compatible with your instance, you can look through our version history page.
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