Confluence Server 4.3 - 5.10.9
Be the user you seek
Be the user you seek
Allows admins to take on the identity of a user
Easily switch back to the admin user
Audit who SU'd to whom when
Be the user you seek! See their problem, fix it, and verify the problem has been fixed - on the first interaction.
Logging out and in is time consuming and annoying, use the SU-Exit to flip back to your admin self.
SU is a powerful feature, to keep admins in check there is an audit trail of SU activity
More details
SU allows administrators to take on the identity of users to help with fault reproduction (and verification of resolution on first interaction) as well as enabling general user setup.
- NOTE: Both Marketplace and Vendor licensing are supported from version 1.8, this requires a minimum of Confluence v 5.4
Reviews for cloud
(14)Sign in to write a review
Hi Michael. All SU addons have anonymously accessible documentation pages - I just validated. I think the problem is your account has been inactivated, which is the root cause. Probably Atlassian should allow you to be 'anonymous' in this case. I'll log a support request about that. I've enabled you now so you should be able to access the docs. Perhaps next time, just reach out to support@thepluginpeople.com, we're happy to help.
I don't think 1* was fair. The error message is pretty clear!
- Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
- By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
- You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
- The toolbar within SU actually links to the questions site also!
If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.
Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)
Reviews for server
(14)Sign in to write a review
Hi Michael. All SU addons have anonymously accessible documentation pages - I just validated. I think the problem is your account has been inactivated, which is the root cause. Probably Atlassian should allow you to be 'anonymous' in this case. I'll log a support request about that. I've enabled you now so you should be able to access the docs. Perhaps next time, just reach out to support@thepluginpeople.com, we're happy to help.
I don't think 1* was fair. The error message is pretty clear!
- Users who had not logged in for more than a year got disabled en-masse. This is because JIRACloud for us has a 2K user limit, we're growing and need more headroom, disabling users who haven't logged in for a year seemed a fair compromise, they can of course be re-enabled.
- By default, SU wont allow you to take on the identify of superior accounts. If you have the current version of SU you could configure this.
- You should know (by now ;)) that you can mail support@thepluginpeople.com anytime, there is also the Questions site on the wiki, c'mon, we're not hiding! You can't expect user accounts to remain active for life if you don't use them!
- The toolbar within SU actually links to the questions site also!
If you mail us, we will answer, currently I'm unable to offer any support as you offer no version information.
Update: CSU could do with a little refresh/doco update, so thanks for bringing that to our attention, will do. Regarding Confluence System Administrators, I do refer to the single source of truth ;)
Pricing
| 10 users$10 | 25 users$50 | 50 users$150 | 100 users$300 | 250 users$450 | 500 & upAdditional pricing details |
Paid-via-Atlassian pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your host product. The app tier should match the licensed user tier of the Atlassian host product. For example, if you have a Confluence Server license for 25 users, you should purchase the 25-user tier for apps. Even if fewer users want to use the app than your host product license, the two licenses should match exactly.
- Do you offer academic, community, or open-source licenses?
For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.
For more details about qualifying for special licenses, see here.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
The Plugin People is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
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Versions
Version 2.2.5 • Confluence Server 6.0.1 - 6.9.1 • Released 2017-09-01
Summary
CONFSU-47 Enable sideways SU
Details
- SU was blocking ANY SU to an admin or system admin. Many customers have now asked for the ability to sideways-SU from one admin to another admin, or from one system-admin to another. At the same time, we still block upwards SU to prevent privilege escalation.
Installation
- Log into your Confluence instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new add-ons from the left-hand side of the page.
- Locate SU for Confluence via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for SU for Confluence. You're prompted to log into MyAtlassian. SU for Confluence begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.
To find older SU for Confluence versions compatible with your instance, you can look through our version history page.
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