Ceptah Bridge for Jira and MS Project Synchronisation

Does the license need to be renewed annually?

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  Ceptah Solutions

  The licence is perpetual and allows using any versions released within 1 year after the purchase for as long as needed (it includes 1 year of maintenance). To get access to another year of maintenance, it can be renewed at 50% of the full price within 3 months after it has expired.

I'm interested in this product but I do have a question...if I already have my project built out in JIRA and want to import the entire project to MS Project, can I do that? Ceptah makes it sound as though you export your MS Project to JIRA and can only make minor changes that can be imported back to MS Project. I guess what I'm saying is, Ceptah makes it sound as though you have to build your project in MS Project FIRST

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  Ceptah Solutions

  Melanie, it is possible to import any issues to MS Project. For instance, you can import the whole JIRA project or multiple projects into an MS Project schedule. Ceptah Bridge supports both the "Project First" and "JIRA First" paradigms. If you have further questions, please contact us at support@ceptah.com.

They must not want to sell this plugin! They provide little to no instruction for help with setup and integration. There are other JIRA middleware options that provide a full tutorial and help set up the process without having to fumble through it yourself! Do they expect you to set all this up on your own without a tutorial or any assistance? Bad business model!!

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  Ceptah Solutions

  We are sorry to hear that our service did not meet your expectations. There are tutorials on the website, and we provide unlimited e-mail support for evaluating users. We also organise remote support sessions over WebEx if an issue cannot be resolved by e-mail. As you were advised, we do not offer online demos as a sales exercise and expect a user to download and install the product before we can help them configure it.