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Key highlights of the appGuide your Jira Service Management journey with automated maturity assessments, actionable roadmaps, and real-time ITSM insights
Automated Maturity Assessment
Quickly assess ITSM maturity with automated analysis and self-assessments. ITSM Navigator highlights gaps and recommends next steps using FitSM and ISO-based scoring
Standards & Compliance Framework
Built on FitSM and ISO 20000, ITSM Navigator simplifies compliance into tasks and checklists, tracks progress, generates audit-ready reports, and ensures alignment with international benchmarks.
Proven Business Impact
ITSM Navigator enables faster implementations, 30% shorter resolution times, and higher first-call fix rates—helping IT evolve from a cost center into a predictable business enabler
More details
ITSM Navigator is your GPS for IT Service Management in Jira Service Management – helping teams accelerate adoption, improve service quality, and achieve compliance with ease. Whether starting from scratch or optimizing mature processes, it provides clarity, automation, and measurable business value.
✨ Key Features & Benefits:
- 📊 Automated Maturity Assessment – Real-time dashboards to instantly measure ITSM capability and highlight gaps.
- 🧭 Guided Improvement Roadmaps – Step-by-step actions and templates to move up the ITSM maturity ladder.
- 🔍 Process Analytics – Process mining and KPIs reveal bottlenecks, reduce delays, and improve resolution times.
- 📑 Compliance Simplified – Built on FitSM & ISO 20000 standards with audit-ready reports and progress tracking.
- 🚀 Proven Business Impact – 50% faster ITSM implementations, 30% shorter resolution times, and IT as a true business enabler.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
VIEW26 ITSM Navigator for JSM integrates with your Atlassian app
Version information
Version 4.0.0•for Jira Cloud
- Release date
- Oct 6th 2025
- Summary
- Initial market place listing
- Details
Initial market place listing
- Payment model
- Paid via Atlassian
- License type
- Commercial