ServiceNow Bridge for Jira

by Kobik Tech

works with Jira Cloud

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Overview

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Installation

Key highlights of the appConnect Jira issues to ServiceNow records with smart mappings, auto-create, and two-way sync

Connect Jira to ServiceNow in minutes

Save your ServiceNow instance, validate the connected user, and manage every mapping from one Jira admin page built for fast setup and ongoing control

Build Smart Connected Items your way

Choose display-only, one-way, or two-way sync, map Jira and ServiceNow fields, enable auto-create, and control status, comment, and attachment synchronization

Work with ServiceNow from the issue view

Link records manually or open auto-managed links in the Jira issue panel, review mapped fields, and refresh ServiceNow data without leaving the issue

Supporting media

More details

ServiceNow Bridge for Jira helps teams work with ServiceNow records where they already collaborate in Jira. Connect a ServiceNow instance with secure credentials, create Smart Connected Items for Incidents, Problems, Change Requests, Catalog Tasks, Cases when available, or generic Tasks, and decide whether each mapping is display-only, one-way, or two-way. Jira users can link records from the issue panel, while admins can enable auto-create for new ServiceNow records, status sync, comments sync, and attachment sync. The app also adds connector-managed ServiceNow work notes for Jira link traceability and runs scheduled reconciliation every five minutes for dependable syncing.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

ServiceNow Bridge for Jira integrates with your Atlassian app

Version information

Version 2.0.0•for Jira Cloud

Release date: Apr 13th 2026
Summary: Initial Marketplace release with Smart Connected Items and sync
Details: Initial Marketplace release of ServiceNow Bridge for Jira. This release includes ServiceNow instance authentication, Jira admin management for Smart Connected Items, manual record linking from the Jira issue panel, optional auto-create for new ServiceNow records, one-way and two-way field synchronization, status sync, comment sync, attachment sync, direct Open in ServiceNow and Refresh actions, and connector-managed ServiceNow work notes for Jira link traceability. Reliability improvements included in this release strengthen scheduler cursor handling, improve Incident status resolution behavior, and ensure linked ServiceNow records receive the correct note and close metadata when Jira issues move to done states.
Payment model: Paid via Atlassian
License type: Commercial