Quartz - SLA Tracking, Forecasting & Compliance

Track every SLA on each issue with live elapsed/remaining time and a clear Met, At-risk or Breached status, right in the issue view.

Configurable start, pause, stop and reset conditions, per-priority and JQL target tiers, and thresholds — no scripting to maintain.

24×7, business-hours or regional calendars with weekly schedules, holidays and closed days, so breach time reflects real working hours.

A live, pause-aware board of what breaches next, scoped to each user's visible issues, so nothing slips past its deadline.

Per-issue grid with saved views and column picker, KPI summaries, trend charts and one-click in-browser CSV export.

Four computed custom fields plus scheduled write-back put SLA status into JQL, boards, dashboards and native Jira Automation.

Surface SLA status counts and what's about to breach on any Jira dashboard.

Map SLAs onto ITIL, ISO/IEC 20000 and SOC 2 clauses; see instrumentation coverage (N of M) and recent met rates.

An admin-only, egress-free trail of every config, permission and exception change — actor, action, target and timestamp.

A group × capability matrix, timer-display defaults and excluded actors control who can configure, view and act.

Flags open issues likely to breach before the live countdown does, from your team's past performance, so you can act early.

Reviews how mute and extend exceptions were used and lists what's muted right now, so your compliance numbers stay trustworthy.

A plain-language executive summary of any report, and set report filters just by describing what you want.

Plain-language reasons an issue is flagged at risk on the Radar, and a plain-words explanation of its SLA status on the panel.

Describe a policy in plain language and Quartz drafts a ready-to-review SLA for you to save.

Ask about SLA status and what's about to breach directly in Rovo Chat. (Rovo must be active on the site.)