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Key highlights of the appSLA tracking, breach forecasting and compliance for any Jira project — running entirely on Atlassian
Track SLAs and catch breaches in real time
- See what's about to breach, the moment it's at risk
- Business-hours timers, pause-aware
- Scoped to each user's visible issues
- Works on any Jira project, not just JSM
Forecast breaches before they happen
- Success-rate, met-vs-breached and trend charts
- One-click CSV export and a dashboard gadget
- ITIL, ISO/IEC 20000 and SOC 2 coverage
- A full, immutable audit trail
Report on SLAs and prove compliance
- Likely breaches flagged early, with a risk band and confidence
- Plain-language "why is this at risk?" on every issue
- Ask Quartz for any report in natural language
- A Quartz agent in Rovo Chat — Advanced edition
More details
Quartz brings full SLA tracking to any Jira project — Jira Software, Jira Work Management and Jira Service Management, not just the service desk.
- Business-hours timers with calendars, holidays and pause-aware clocks
- A breach Radar that shows what is about to miss, before it does
- Breach Forecasting that flags at-risk issues early (Advanced)
- Reports, dashboard gadgets and one-click CSV export
- Compliance coverage for ITIL, ISO/IEC 20000 and SOC 2, with a full audit trail
- Writes SLA deadlines, status and breach counts into real Jira fields to drive Automation
Standard covers the complete SLA engine; the Advanced edition adds Breach Forecasting and AI.
Language support: English.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Quartz - SLA Tracking, Forecasting & Compliance integrates with your Atlassian app
Version information
Version 3.2.0•for Jira Cloud
- Release date
- Jun 24th 2026
- Summary
- Initial release — SLA tracking, breach forecasting and compliance for Jira
- Details
First release of Quartz — SLA tracking that runs entirely on Atlassian.
- SLA tracking on any Jira project — business-hours timers, calendars and a pause-aware clock
- Breach Radar: see what's about to breach, in real time
- Reports, a dashboard gadget and one-click CSV export
- Compliance coverage for ITIL, ISO/IEC 20000 and SOC 2, with a full audit trail
- Write SLA deadlines, status and breach counts into Jira fields to drive Automation
- Two editions: Standard covers the full SLA engine; Advanced adds Breach Forecasting and AI (plain-language explanations, natural-language report queries and a Rovo agent)
Runs entirely on Atlassian — no external server and no data egress.
- Payment model
- Paid via Atlassian
- License type
- Commercial