Knowledge Scout by Strudel

by Strudel AI

for

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Unsupported

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Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appBringing you grounded knowledge from your historic tickets and documentation

More details

Knowledge Scout integrates production-context data into Jira to transform how support teams resolve issues. Using our proprietary vector database architecture layered with rules-based logic, the app retrieves the most relevant historical cases, documentation, and technical insights for each ticket. This isn't generic LLM output—it's intelligent, permission-aware knowledge retrieval grounded in your team's actual resolution history and documentation, designed to reduce mean time to resolution.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Knowledge Scout by Strudel integrates with your Atlassian app

Version information

Version 6.2.0•for Confluence Cloud, Jira Cloud

Release date: Sep 3rd 2026
Summary: Improved installation flow.
Details: Ticket analysis no longer blocked when a ticket has no product type set — it now runs and lets the backend decide, instead of showing an error immediately.
Analysis and feedback now carry project/issue context, so results and support are scoped more precisely per project, not just per site.
New install tracking: when the app is installed on a Jira site, that install is now recorded on our side automatically.
Safer deploys: environment URLs are no longer hardcoded, reducing risk of pointing a customer site at the wrong backend.
New internal tooling for installing/upgrading the app per environment — no user-visible change, just fewer deployment mistakes going forward.
Payment model: Free
License type: Commercial