OVERALL RATINGS
INSTALLS
7
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAutomate SLA tracking, reminders, escalations and sprint capacity planning insights — so teams never miss deadlines
SLA health at a glance
See real-time SLA status across Jira projects—on track, at risk, and breached—with KPI cards, compliance view, and a prioritized issue queue so teams know where to act first.
Plan team capacity alongside SLAs
Compare open Jira workload to weekly hours by person or project. Spot overload before breach with utilization bands, trends, and capacity on the issue panel and leadership reports.
Escalate through your org hierarchy
Upload departments, teams, and manager chains. AutoChase sends ack and progress reminders and surfaces at-risk work to the right leaders—aligned to how your company actually works.
More details
AutoChase brings end-to-end SLA and capacity management into Jira Cloud—so service and delivery teams stay accountable without leaving the tools they already use.
Track every issue live with clear on track, at risk, and breached status. SLA timers run only during your defined working hours, respect holidays (full day or half day), and support pause/resume plus status-based clocks so time counts when work is actually underway—not while tickets wait.
Stay ahead of deadlines with acknowledgment and progress reminders, then escalate through your departments, teams, and org hierarchy so the right people see risk early.
Plan delivery with confidence using capacity planning: sprint commitment, backlog pressure, velocity, and availability—including recurring meetings in sprint planning—so you can see whether teams can meet SLA commitments before deadlines slip.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AutoChase: SLA, Escalation & Capacity Planning for Jira integrates with your Atlassian app
Version information
Version 4.5.0•for Jira Cloud
- Release date
- Jul 30th 2026
- Summary
- Minor version update
- Details
What’s new
Capacity
• Stronger sprint & backlog capacity views, with clearer utilisation, overhead (meetings/leave), and availability
• Plan with recurring meetings, leave, and focus factor so sprint commitment is realistic
• What-if and rebalance tools to explore headcount and workload moves
• Better reports and PDF export layout
• Full-width Capacity Setup with clearer workload, team capacity, and status rulesSLA settings
• Clearer SLA clock options: start at issue created, on status, or when in active sprint
• Pause statuses and working-hours calendars are easier to configure
• Clock starts once when the condition is met (use pause statuses to freeze time)Access & reliability
• Global managers can configure AutoChase from the console (Access tab for site admins)
• More resilient admin and issue-panel experienceAlso: dependency security updates.
- Payment model
- Paid via Atlassian
- License type
- Commercial