AutoChase: Automate Follow-ups, Escalations & SLA Tracking

by Opusleaf Technologies

works with Jira Cloud

Free app

OVERALL RATINGS
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SUPPORT: Unsupported
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Overview

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Support

Installation

Key highlights of the appNever miss SLAs in Jira — proactive reminders and smart escalations

SLA Health at a Glance

See real-time SLA status across your Jira projects with clear visibility into on-track, at-risk, and breached issues.

End-to-End Follow-ups & Escalations

Automate follow-ups and escalate SLA risks through your hierarchy to ensure visibility, ownership, and faster outcomes.

Automate Manual Follow-ups

Teams follow up manually over calls, chat, and email—AutoChase centralizes and automates them in Jira, bringing visibility and accountability.

More details

Language: English (user interface and documentation).
Details: AutoChase helps teams monitor Jira SLAs end to end: live tracked issues, on-track / at-risk / breached status, reminders before SLA breach and escalation aligned to your departments, teams, and hierarchy.
The dashboard summarizes compliance; SLA analytics support reporting and exports. Built for service and delivery teams that need clear accountability without leaving Jira.
Testimonials & awards: We’re collecting customer stories as we grow. If you’d like to share feedback, contact us through Marketplace support or your account team—we feature real quotes with permission only.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

AutoChase: Automate Follow-ups, Escalations & SLA Tracking integrates with your Atlassian app

Version information

Version 2.0.0•for Jira Cloud

Release date: Apr 8th 2026
Summary: First release: SLA tracking, alerts, follow-ups, and escalation in Jira.
Details: AutoChase v1.0 — Initial Release
Highlights
Dashboard — Unified view of projects, SLAs, and tracked issues with compliance status (on-track, at-risk, breached), recent activity, and top breached projects.
Tracked Issues — Real-time issue tracking with status filters (on-track, at-risk, breached, resolved) and KPI summaries.
SLA Analytics — Advanced reporting and export capabilities across configured dimensions.
SLA Rules — Define response and resolution SLAs based on priority and context.
Projects — Select and manage Jira projects for SLA tracking with seamless synchronization.
Teams & Departments — Structure ownership and enable roll-ups for routing, reporting, and analytics.
Escalation Hierarchy — Configure or sync hierarchy to ensure escalations follow your organizational chain.
Issue Panel — View SLA status and escalation context directly within Jira issues.
Notes
Documentation and privacy details are available via the app listing.
Payment model: Free
License type: Atlassian Closed-Source