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Key highlights of the appVerified monthly service-review reports for Jira & JSM - real numbers, an AI narrative, a one-click branded PDF
Verified metrics, not guesswork
SLA attainment, CSAT, created/resolved and resolution times are computed directly from your Jira & JSM data — accurate, repeatable, defensible. No more hand-typed numbers in your service reviews.
An AI narrative, written for you
VeriReport turns the month's numbers into a clear written commentary your clients actually read — in the tone and language you choose (EN/FR/DE/ES/IT/PT). Drafted in seconds, not hours.
One-click branded PDF
Export a polished, client-ready PDF with your logo, colours and client name — offline and identical to the on-screen review. The deliverable your clients expect, in a single click.
Supporting media
More details
VeriReport turns a month of Jira / Jira Service Management activity into a polished, branded report you send straight to your client in minutes.
The difference is where the numbers come from. Generic AI drafts prose and miscounts; VeriReport inverts that. Every figure - tickets created and resolved, SLA attainment, CSAT, resolution times, backlog ageing - is computed deterministically in code, never invented. The AI then writes the narrative only around those verified numbers, in your client's language (EN, FR, DE, ES, IT, PT), and exports a one-click branded PDF with your logo.
Runs entirely on Atlassian: no data leaves your cloud, with EU data residency. Built for MSPs and IT teams who owe clients an accurate, on-brand monthly service review. Free for up to 10 users.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
VeriReport integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Jul 17th 2026
- Summary
- Minor version update
- Details
New
- Help links in the app footer: Documentation and Support, available in all six report languages (EN, FR, DE, ES, IT, PT).
- Faster previews: monthly metrics are cached and refreshed every 6 hours, and each preview now shows when its numbers were computed.
Improvements
- Report generation now tracks its own status and recovers cleanly if a run is interrupted — no more stuck "generating" screens.
- Security hardening: stricter validation of JQL inputs and a guard that blocks access to data from projects outside the report's scope.
Fixes
- Backlog ageing is now computed as of the reporting period's end rather than the current date, so past months report accurate figures.
- Removed the "Reopened" metric from all screens and reports; it was never computed and always showed zero.
- Payment model
- Paid via Atlassian
- License type
- Commercial