Free app
OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appConnect Scroll Sites with JSM/CSM so users can create and track context-rich support requests directly from your documentation
Instant Context for Escalated JSM / CSM Tickets
When self-service isn't enough, tickets land in JSM pre-populated with page URLs, doc versions, and search history—so your support agents skip discovery and get the visibility they need to resolve issues faster.
Branded, In-Context Support Creation & Tracking
Allow users to raise & track JSM/CSM requests directly on your Scroll Site when escalation is necessary, eliminating portal switching while still keeping your branded, self-service docs front and center.
Connect Any JSM or CSM Desk to Your Scroll Site
Connect existing JSM queues and request types in minutes without custom code. It’s built on Atlassian Forge and supports both Atlassian ID and portal users for both internal and external desks.
More details
Designed for Scroll Sites customers who want to offer support directly within their documentation.
🔓 Now in early access: Initially available for Scroll Sites help centers. You can install the app now; it's activated for early access participants only. To participate, sign up for early access 👉
How it works:
- Integrates with the Scroll Sites help center theme for a seamless, on-brand experience
- Supports both Jira Service Management (JSM) for internal teams and Customer Service Management (CSM) for external customers
- Works with Atlassian ID users and portal users alike
- Easy setup — just add a JavaScript snippet to your site. No backend infrastructure required
- Built on Atlassian Forge for security and reliability
What Scroll Support Hub delivers:
- Better escalations: Agents see what users read and searched before creating a ticket
- Faster resolution: Less back-and-forth, so tickets get solved sooner
- Self-service first: Docs stay front and center, with support right where users need it
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Scroll Support Hub – JSM/CSM Integration for Scroll Sites integrates with your Atlassian app
Version information
Version 3.8.0•for Jira Cloud
- Release date
- Oct 2nd 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial