Service Contracts

by Almbase

works with Jira Cloud

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Key highlights of the appStay on top of your support agreements, retainers and projects. Track usage as it happens, straight from your Jira worklogs

Every contract colour coded at your thresholds

One row per agreement: owner, status, period type, dates, logged work, planned work and progress. Fixed and monthly contracts appear in one list, and progress turns orange, then red, at the thresholds you set.

Flexible scope, existing worklogs

A JQL query defines which work items belong to the contract, and every hour logged on them counts. See what's been consumed against the hours in the contract for this period, with the associated work items listed below.

Check consumption before you add to the work

Contract details appear right on the work item view, so a team member about to do more work can check agreement consumption. Contract status, logged vs. planned work and progress, all without leaving the work item.

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More details

Request a new feature | Book a demo | Documentation

Feature Highlights

Fixed and monthly contracts, with a configurable cut off day for each billing cycle
Scope defined by JQL, so any project, label, component or version can drive a contract
Logged work, planned work and progress per period, with color thresholds you configure
Email alerts when consumption passes the threshold you choose
Worklog-level export for invoicing and customer reporting
Contract progress on the issue view, so the person doing the work sees where the agreement stands
Per-contract view and edit permissions, plus a field-level audit log

Works with
Jira and Jira Service Management Cloud. Reads native Jira worklogs, with optional Tempo Timesheets integration.

Support
Documentation and support are available from the links on this listing.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Service Contracts integrates with your Atlassian app

Version information

Version 2.7.0•for Jira Cloud

Release date: Sep 2nd 2026
Summary: Two new notifications
Details: Contract Completion Notifications — Users will now receive notifications when a contract reaches 100% completion, ensuring immediate awareness of project milestones.
Automated Expiry Management — The system now automatically sends notifications when a contract reaches its end date and transitions the contract status to "Completed" to streamline administrative tasks.
Payment model: Paid via Atlassian
License type: Commercial