27,329
Customers have installed this app in at least 27,329 active instances.
27,329
Customers have installed this app in at least 27,329 active instances.
27,329
Customers have installed this app in at least 27,329 active instances.
    by Adaptavistfor Jira Cloud, Jira Server 8.0.0 - 8.13.0, Jira Data Center 8.0.0 - 8.13.0 and more versions
    Versions available for Jira Server 3.7 - 7.13.18
    Jira Data Center 7.2.0 - 7.13.18
    Supported
    Adaptavist supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Adaptavist supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Adaptavist supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.

    The Leading Automation and Customization App: Automate Workflows & Issues, Extend Jira and Improve UX with Groovy Scripts and JQL

    The Leading Automation and Customization App: Automate Workflows & Issues, Extend Jira and Improve UX with Groovy Scripts and JQL

    The Leading Automation and Customization App: Automate Workflows & Issues, Extend Jira and Improve UX with Groovy Scripts and JQL

    Reactive and scheduled custom automations

    Align your workflows to your processes

    Find what you need with a true advanced search

    Save time and reduce risk of error by automating Jira actions. Automatically create issues on project creation, notify on a priority change, add a comment on issue creation or transition issues. Endless possibilities.

    Prevent incorrect transitions and enforce data entry rules based on your own custom criteria with Scripted Conditions and Validators, and enforce your unique business processes and rules with bespoke post functions.

    Create more precise searches with Enhanced JQL functions, keywords and subqueries. Save them as filters to use throughout Jira, e.g. highlight issues with incomplete prerequisites in your boards. Available stand-alone!

    Automate Jira using built-in or custom scripts

    Customise your Jira interface and JQL extensions

    Deep integrations with Jira and 3rd party tools

    Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.

    Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.

    Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Build multi-lingual support with Confluence and manage your service desk ecosystem in one place.

    Automate Jira using built-in or custom scripts

    Customise your Jira interface and JQL extensions

    Deep integrations with Jira and 3rd party tools

    Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.

    Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.

    Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Build multi-lingual support with Confluence and manage your service desk ecosystem in one place.

    More details

    ScriptRunner: the ultimate automation & customisation toolset with unlimited automations regardless of your Jira tier!

    🤖 Automate Jira actions with Groovy

    • On the spot through the Console for ad-hoc actions, e.g. bulk update issue resolutions
    • On Jira events with Listeners, e.g. calculate custom field when issue created
    • On a schedule with Jobs and Escalation for routine tasks, e.g. create a time logging issue every week
    • Get started with the Library and many in-app examples

    🛠 Customise your workflows

    • Run any Jira actions on issue transitions, e.g. when an issue is closed, add comment on linked service desk tickets
    • Enforce any criteria with Scripted Conditions & Validators, e.g. prerequisites must be closed before issue can be started

    🔍 Search less, find more with Enhanced Search

    Cloud and Server features differ

    More details

    Part of the ScriptRunner family, this app is the ultimate toolset for automating, enhancing and extending Jira.

    Automate

    Customise

    • Edit the Jira interface and develop workflows to meet your unique needs.
    • Build dynamic Jira forms that require compulsory user input, set default values and define field dependency
    • Use scripted fields to show fields with calculated data in issues
    • Smarter search and reporting with JQL Functions (hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more

    Integrate/Extend

    Prefer no coding?

    More details

    Part of the ScriptRunner family, this app is the ultimate toolset for automating, enhancing and extending Jira.

    Automate

    Customise

    • Edit the Jira interface and develop workflows to meet your unique needs.
    • Build dynamic Jira forms that require compulsory user input, set default values and define field dependency
    • Use scripted fields to show fields with calculated data in issues
    • Smarter search and reporting with JQL Functions (hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more

    Integrate/Extend

    Prefer no coding?

    Reviews for cloud

    (522)
    Sign in to write a review
    by Brady Boos on 2020-10-28
    Great support! Super helpful for even just the simplest of errors you maybe experiencing.
    Was this review helpful?YesNo
    by Israel Romo Sen on 2020-10-21
    Great support! quick and efficient about your answers. Thanks a lot.
    Was this review helpful?YesNo
    by Tim Martel on 2020-10-17
    I am very appreciative of the lightning-fast response I received from Kristian, particularly as my request was submitted at 6pm on a Friday. The information provided was helpful and accurate, and I was able to resolve my problem quickly. Thank you.
    Was this review helpful?YesNo
    by Michael Pickering on 2020-09-29
    Great support from Kristian, prompt, constant contact, always knew what was happening. Very impressed
    Was this review helpful?YesNo
    by Jessie Chia on 2020-09-28
    Kristian Walker has been very supportive and helpful with detailed, clear and prompt responses. Thank you!
    Was this review helpful?YesNo

    Reviews for server

    (522)
    Sign in to write a review
    by Gabriel Udvar on 2020-10-26
    Ram Kumar has helped me in solving an issue that has popped out of the blue and his quick response and good suggestions are highly appreciated. Many thanks for the help!
    Was this review helpful?YesNo
    by Alex Cartlidge on 2020-10-23
    Excellent support from Ram Kumar Aravindakshan. he was a great help with the initial request and even more so with the additional questions and issues I had. Thanks Ram.
    Was this review helpful?YesNo
    by Mao Lee on 2020-10-14
    Raziman Dom was very helpful with my request. Raziman answered all my questions and provided helpful information. Thank you Raziman!
    Was this review helpful?YesNo
    by Priyanka khare on 2020-10-12
    Joe Baldwin helped me a lot to understand the basics of script runner and even gave me the link tot he script library for future reference. He has been extremely supportive . Script runner has the best support team , also the addon is amazing. Best regards Priyanka Khare
    Was this review helpful?YesNo
    by Tom Schlosser on 2020-10-06
    Winnie Koh was terrific! I had a complicated problem dealing with scripted fields and she not only solved it, but taught me how the plugin worked. I'd been using it for a while, but her deep expertise gave me even greater insights. She was patient and thorough. A real gem.
    Was this review helpful?YesNo

    Reviews for Data Center

    (522)
    Sign in to write a review
    by Sunil Vardhaman on 2020-09-14
    We recently had problem with working on scriptrunner listener, got help from Joe Baldwin, really appreciable.. Thank you Joe.
    Was this review helpful?YesNo
    by Varun Nelluri on 2020-09-04
    Recently had a issue with Script Runner and opened support ticket about it. Ticket is assigned to John Chin Loong and he is very responsible, caring about the our business process and resolved the issue.
    Was this review helpful?YesNo
    by Joel Andrews on 2020-07-17
    An amazing plugin, a must-have for any admins tool set for Jira! My review encompasses a lot so, it's a positive one with some feedback. The online docs are a bit sparse, they don't have a lot of real world case scenarios. I recommend that Adaptavist consider exploring this. The community while good again it's a lot of hunting for bits of information. Going to the Consultant route is not helpful in most situations, I don't need a Consultant for a code snippet or to point me in the right direction. As others have echoed, more examples please in your docs!! Having said that, I want to give a high complement and commendation to Ram Kumar Aravindakshan who went above and beyond to help me, he gave me a couple of ideas and code snippets that helped me to solve my problem!
    Was this review helpful?YesNo
    by Bart van Wunnik on 2020-06-24
    As an Atlassian Partner we are always on the lookout for good plugins to enhance the Atlassian experience. Not only for our own instances, but also for the customers who we serve. Our administrators have been using Adaptavist ScriptRunner for JIRA for a while now, we use this plugin to have more grip on our Jira instance.
    Was this review helpful?YesNo
    by Rajkumar on 2020-06-16
    We have been using Script Runner for our workflow customization, validations and Behaviors. We are much satisfied with application functionalities and above all , their excellent support. I highly appreciate the support from Ram Kumar Aravindakshan and John Loong
    Was this review helpful?YesNo

    Cloud Pricing

    Server Pricing

    Data Center Pricing

    10 users$1025 users$2550 users$100100 users$250250 users$750500 & upAdditional pricing details
    50 users$222/year100 users$444/year250 users$1,110/year500 users$2,200/year750 users$3,150/year1000 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.5
    per user/month
    Free 30 day trial

    Pricing FAQ

    How does cloud app pricing work?

    Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud apps is as follows:

    • Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.

    Annual subscriptions may offer a discount depending on the number of users purchased.

    Do you offer academic, community, or open-source licenses for cloud apps?

    Yes. Academic, community, and open source licenses are available to qualifying organizations. See our Purchasing & Licensing FAQ for more information.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for server apps?

    For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are available for server apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Pricing FAQ

    How does Data Center app pricing work?

    Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Can I install this app in a Data Center product?

    Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

    Learn more about Data Center approved apps

    What type of license do I need if I'm using this app in a Data Center product?

    Because this app has a Data Center approved version, you should purchase a Data Center license for the app.

    If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.

    Learn more about Data Center licensing

    Do you offer academic, community, or open-source licenses for Data Center apps?

    For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.

    Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.

    Can I extend my free trial?

    For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

    Adaptavist provides support for this app.

    Adaptavist provides support for this app.

    Adaptavist provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2020-10-09

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 6.12.0 Jira Server 8.0.0 - 8.13.0 Released 2020-10-22

    Summary

    Release 6.12.0

    Details

    See the full list of features and fixes in our release notes for 6.12.0

    Versions

    Version 6.12.0 Jira Data Center 8.0.0 - 8.13.0 Released 2020-10-22

    Summary

    Release 6.12.0

    Details

    See the full list of features and fixes in our release notes for 6.12.0

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
    3. Locate ScriptRunner for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new apps or Find new add-ons from the left-hand side of the page.
    4. Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.

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