Jira Data Center 7.2.0 - 7.13.3
Out of the Box and Custom Automation
Enhanced JQL Search and Reporting
Proactive and Reactive Scripts for ITSM execution
Save time and reduce risk of error by automating Jira events. Automatically create issues on project creation, notify on a priority change, add a comment on issue creation, or create your own custom response.
Enhanced Search lets you find the exact issue or subtask you're looking for using powerful JQL functions. You can also use JQL to automate tasks, drive better reporting, and construct intelligent backlogs and boards.
Freedom to script solutions that fulfil hundreds of use-cases. Schedule your scripts to run when you want them to and use Escalation Services to define processes for modifying issues after a certain amount of time.
Automate Jira using built-in or custom scripts
Customise your Jira interface and JQL extensions
Deep integrations with Jira and 3rd party tools
Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.
Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.
Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Connect with XMatters, Pingdom, and New Relic and manage your service desk ecosystem in one place.
Automate Jira using built-in or custom scripts
Customise your Jira interface and JQL extensions
Deep integrations with Jira and 3rd party tools
Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.
Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.
Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Connect with XMatters, Pingdom, and New Relic and manage your service desk ecosystem in one place.
More details
Part of the ScriptRunner family, the leading toolset for automating, enhancing and extending Jira.
Features
- Automate
- Proactive and reactive automationswith Workflow Functions, JQL Search Extensions, Listeners and Integration Services
- Enabling organisations to put in place standards for data compliance, auditing, and company regulations
- Upload or use the inline editor to extend Jira through simple Groovy scripts
- NEW: Access a library of scripts
- Customise
- Edit the Jira interface and develop workflows to meet your team's unique needs
- Adding value to the users in Jira, enabling them to carry out complex customisations with confidence
- Advanced Search with JQL aliases like numberOfSubtasks, firstCommentedDate and lastCommentBy, and more
- Integrate/Extend
- Leverage REST Endpoints to integrate ScriptRunner with external applications and interfaces such as Twitter, XMatter, and more
- View execution history to view which script(s) were run and how they performed
More details
Part of the ScriptRunner family, it's the leading toolset for automating, enhancing and extending Jira.
Features
- Automate
- Proactive and reactive automations
- Access a library of scripts to give you; the ability to bulk update issue resolutions, copy a Project, and much more
- Customise
- Edit the Jira interface and develop workflows to meet your team's unique needs.
- Build dynamic Jira forms that require compulsory user input, set default values and define field dependency
- Scripted fields give you the ability to show fields with calculated data in issues
- Smarter search and reporting with JQL Functions (like hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more
- Integrate/Extend
- Leverage REST Endpoints to integrate ScriptRunner with external applications and interfaces such as Twitter, XMatters, and more
- Advanced Workflow extensions and customisations using Validators, Conditions and Post-Functions
Check out our new case study!
More details
Part of the ScriptRunner family, it's the leading toolset for automating, enhancing and extending Jira.
Features
- Automate
- Proactive and reactive automations
- Access a library of scripts to give you; the ability to bulk update issue resolutions, copy a Project, and much more
- Customise
- Edit the Jira interface and develop workflows to meet your team's unique needs.Build dynamic Jira forms
- that require compulsory user input, set default values and define field dependency
- Scripted fields give you the ability to show fields with calculated data in issues
- Smarter search and reporting with JQL Functions (like hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more
- Integrate/Extend
- Leverage REST Endpoints to integrate ScriptRunner with external applications and interfaces such as Twitter, XMatters, and more
- Advanced Workflow extensions and customisations using Validators, Conditions and Post-Functions
Check out our new case study!
Reviews for cloud
(371)Sign in to write a review
Hi Mitch,
We're sorry to hear that you didn't feel ScriptRunner met your requirements.
We would love to find out why and if we can help you resolve your issues.
If you wish, please raise a Support Ticket so we can help: https://productsupport.adaptavist.com/servicedesk/customer/portal/23
Kind regards,
Sophie
Product Marketing
Hi Prathiba,
Thanks for the review. If you have a question about functionality please open a ticket with our support team and they will be able to review this for you: https://productsupport.adaptavist.com/servicedesk/customer/portals
Kind regards,
Katy
Adaptavist Product Support
Hi Shaik,
Thank you for the review! We are working hard to meet the needs of our users and is always a pleasure to learn about their success. Please do not hesitate to reach out anytime for help using ScriptRunner.
Kind regards,
Sophie
Product Marketing
Hi Lason,
Thank you for the review! We are working hard to meet the needs of our users and is always a pleasure to learn about their success. Please do not hesitate to reach out anytime for help using ScriptRunner.
Kind regards,
Sophie
Product Marketing
Reviews for server
(371)Sign in to write a review
Hi Ezadin,
Thank you for the review! We pride ourselves on offering excellent support and we are thrilled to hear you had a good experience. Please do not hesitate to reach out in the future for assistance.
Kind regards,
Silviya
ScriptRunner Product Manager at Adaptavist
Hi Gregory,
Thank you for the review! We are working hard to meet the needs of our users and is always a pleasure to learn about their success. Please do not hesitate to reach out anytime for help using ScriptRunner.
Thanks for the note regarding our documentation, it is in the process of being edited and updated so you should see continuous improvements from now on, so please keep an eye out!
Kind regards,
Sophie
Product Marketing
Hi there,
Thank you for the review! We are working hard to meet the needs of our users and is always a pleasure to learn about their success. Please do not hesitate to reach out anytime for help using ScriptRunner.
Kind regards,
Sophie
Product Marketing
Hi Kaleeswari,
Thank you for the review! We are working hard to meet the needs of our users and is always a pleasure to learn about their success. Please do not hesitate to reach out anytime for help using ScriptRunner.
Kind regards,
Sophie
Product Marketing
Reviews for Data Center
(371)Sign in to write a review
Hi Vikram,
Thanks for your review. We show you already submitted a review for the server version, are you using Cloud or Server?
Kind regards,
Katy
Adaptavist Product Support
Hi Lisa,
Thank you so much for your review! We really appreciate the feedback and are happy to hear you were satisfied with your experience. We are definitely working on providing more example in our documentation so keep an eye out! Please don't hesitate to reach out to us in the future for any further assistance.
Kind regards,
Katy Kelly
Adaptavist Product Support
Hi Michael,
Thank you for the kind review! We are very pleased to hear you received a great support experience and that your JIRA project has been running smoothly while using ScriptRunner. Please don't hesitate to reach out again in the future if you have any other questions or need further assistance using the ScriptRunner Add-on.
Kind regards,
Katy Kelly
Adaptavist Product Support
Hi Brian,
Thanks so much for the kind review! It's fantastic to hear that ScriptRunner is helping solve some of your business needs, and we are glad to hear our support was able to help resolve your issue. We pride ourselves on producing a high-quality add-on and support experience. Please feel free to contact us again if you need any further assistance using the ScriptRunner add-on.
Kind regards,
Katy
Adaptavist Product Support
Hi Thomas,
Thanks very much for the review! It's great to hear that ScriptRunner is allowing you more freedom and flexibility within JIRA. Please feel free to contact us if you need any assistance using the ScriptRunner add-on.
Kind Regards,
Katy
Adaptavist Product Support
Cloud Pricing
Server Pricing
Data Center Pricing
| 10 users$10 | 25 users$25 | 50 users$100 | 100 users$250 | 250 users$750 | 500 & upAdditional pricing details |
| 50 users$185/year | 100 users$370/year | 250 users$925/year | 500 users$1,850/year | 750 users$2,625/year | 1000 & upAdditional pricing details |
Pricing FAQ
- How does cloud app pricing work?
Cloud apps are sold as a monthly or annual subscription. You are eligible for support and automatic version updates as long as your subscription is active.
When your subscription renews each month, you are automatically billed for apps based on the number of users in your instance.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my cloud pricing?
Apps are billed based on the number of users in your Atlassian product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.
The pricing structure for cloud apps is as follows:
- Monthly subscriptions with up to 10 Atlassian product users are billed at a flat rate price.
- Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
- Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
If you've opted for annual billing for your Atlassian product, apps are also billed annually at a discount (12 months for the price of 10).
- Do you offer academic, community, or open-source licenses for cloud apps?
Academic, community and open source licenses are not available for cloud apps.
- Can I extend my free trial?
For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.
Pricing FAQ
- How does server app pricing work?
Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).
You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my server pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for server apps?
For server apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are available for server apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
- How can I buy apps for my legacy Jira Server or Confluence Server license?
If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:
- Purchase the app at the non-legacy Unlimited (10000+ users) tier.
- Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.
Pricing FAQ
- How does Data Center app pricing work?
Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.
If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
- How do I determine my Data Center pricing?
Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.
- Can I install this app in a Data Center product?
Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.
- What type of license do I need if I'm using this app in a Data Center product?
Because this app has a Data Center approved version, you should purchase a Data Center license for the app.
If you already own a server license for this app, you can continue using the server license in your Data Center product for a limited period of time.
- Do you offer academic, community, or open-source licenses for Data Center apps?
For Data Center apps, academic licenses are available at a 50% discount if you have an academic license for your Atlassian product.
Community and open-source licenses are not available for Data Center apps. Learn more about community and open source licenses.
- Can I extend my free trial?
For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.
Adaptavist is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Adaptavist is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Adaptavist is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Vendor support resources
Find out how this app works.
Atlassian-hosted discussions connect you to other customers who use this app.
Versions
Jira Cloud • Released 2019-04-17
Summary
Minor version update
Details
Minor version update
Versions
Version 5.5.6.1-jira8 • Jira Server 8.0.0 - 8.1.1 • Released 2019-05-15
Summary
Introducing the new Anonymous Analytics setting. Minor bug fixes.
Details
New Features:
- A new settings option allows administrators to switch Anonymous Analytics on or off.
Fixes:
- Service Desk behaviours were executing off the wrong ID.
- Bugs causing issues for Scripted Field Searchers.
- Issues encountered when upgrading to ScriptRunner 5.5.5.
See the full list of features and fixes at release-notes 5.5.6.1-jira8
Versions
Version 5.5.6.1-jira8 • Jira Data Center 8.0.0 - 8.1.1 • Released 2019-05-15
Summary
Introducing the new Anonymous Analytics setting. Minor bug fixes.
Details
New Features:
- A new settings option allows administrators to switch Anonymous Analytics on or off.
Fixes:
- Service Desk behaviours were executing off the wrong ID.
- Bugs causing issues for Scripted Field Searchers.
- Issues encountered when upgrading to ScriptRunner 5.5.5.
See the full list of features and fixes at release-notes 5.5.6.1-jira8
Installation
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new apps or Find new add-ons screen loads.
- Locate ScriptRunner for Jira.
- Click Free trial to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
- Click Find new apps or Find new add-ons from the left-hand side of the page.
- Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
- Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
- Enter your information and click Generate license when redirected to MyAtlassian.
- Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.
To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.
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