20,090
Customers have installed this app in at least 20,090 active instances.
20,090
Customers have installed this app in at least 20,090 active instances.
20,090
Customers have installed this app in at least 20,090 active instances.
    by AdaptavistAtlassian Verified
    Adaptavist is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

    Learn more

    for Jira Cloud, Jira Server 7.2.0 - 7.11.0 and more versions
    Versions available for Jira Server 3.7 - 7.1.10
    Supported
    Adaptavist supports this app.

    Get support

    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Adaptavist supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Supported
    Adaptavist supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Transform your Jira with the complete Automation, Customisation and Extension solution

    Transform your Jira with the complete Automation, Customisation and Extension solution

    Transform your Jira with the complete Automation, Customisation and Extension solution

    Out of the Box and Custom Automation

    Enhanced JQL Search and Reporting

    Proactive and Reactive Scripts for ITSM execution

    Save time and reduce risk of error by automating Jira events. Automatically create issues on project creation, notify on a priority change, add a comment on issue creation, or create your own custom response.

    Enhanced Search lets you find the exact issue or subtask you're looking for using powerful JQL functions. You can also use JQL to automate tasks, drive better reporting, and construct intelligent backlogs and boards.

    Freedom to script solutions that fulfil hundreds of use-cases. Schedule your scripts to run when you want them to and use Escalation Services to define processes for modifying issues after a certain amount of time.

    Automate Jira using built-in or custom scripts

    Customise your Jira interface and JQL extensions

    Deep integrations with Jira and 3rd party tools

    Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.

    Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.

    Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Connect with XMatters, Pingdom, and New Relic and manage your service desk ecosystem in one place.

    Automate Jira using built-in or custom scripts

    Customise your Jira interface and JQL extensions

    Deep integrations with Jira and 3rd party tools

    Get started with ready-made scripts or use the powerful script console to build your own. Build Scripted Fields to show calculated data or use Behaviours to completely customise how you create and update issues.

    Modify your fields, forms and issues to look, feel and behave how you want. Design enhanced search queries using JQL functions and use it to automate tasks, drive smarter reporting, and intelligent backlogs and boards.

    Complete Jira Service Desk compatibility; automate issue management to meet your SLAs faster and optimise your workflows. Connect with XMatters, Pingdom, and New Relic and manage your service desk ecosystem in one place.

    More details

    Part of the ScriptRunner family, ScriptRunner for Jira cloud is the leading toolset for automating, enhancing and extending Jira.

    Features

    • Automate
      • Proactive and reactive automations with Workflow Functions, JQL Search Extensions, Listeners and Integration Services
      • Upload or use the inline editor to extend Jira through simple Groovy scripts.
    • Customise
      • Edit the Jira interface and develop workflows to meet your team's unique needs.
      • Build dynamic Jira forms that require compulsory user input, set default values and define field dependency
      • Advanced Search – JQL aliases like numberOfSubtasks, firstCommentedDate and lastCommentBy.
    • Integrate/Extend
      • Leverage REST Endpoints to integrate ScriptRunner with external applications and interfaces such as Twitter, XMatter, and more
      • Advanced Workflow extensions and customisations using Validators, Conditions and Post-Functions
      • Create the optimal DevOps process by integrating all the tools your team uses.

    More details

    ScriptRunner is a collection of powerful but easy-to-use workflow functions, JQL functions, listeners and services.

    Either augment the ones provided with groovy, or write your own. You may never need to write your own java Add-on again.

    • Extra JQL Functions (like hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more
    • Added Workflow functionality - the ability to extend your workflows to include built-in and scripted Validators, Conditions and Post-Functions
    • Scripted fields give you the ability to show fields with calculated data in issues
    • Jira listeners gives you the ability to automate Jira based on certain events
    • Administration built-in scripts give you the ability to bulk update issue resolutions, copy a Project, and much more
    • Change the Behaviour of your Jira fields
    • Make fields mandatory or Read-Only under certain conditions
    • Ability to apply server-side validation before Jira issues are submitted and much more.

    More details

    ScriptRunner is a collection of powerful but easy-to-use workflow functions, JQL functions, listeners and services.

    Either augment the ones provided with groovy, or write your own. You may never need to write your own java Add-on again.

    • Extra JQL Functions (like hasComments, hasAttachments, hasLinks, lastUpdated, workLogged, dateCompare, hasSubtasks, parentsOf and many more
    • Added Workflow functionality - the ability to extend your workflows to include built-in and scripted Validators, Conditions and Post-Functions
    • Scripted fields give you the ability to show fields with calculated data in issues
    • Jira listeners gives you the ability to automate Jira based on certain events
    • Administration built-in scripts give you the ability to bulk update issue resolutions, copy a Project, and much more
    • Change the Behaviour of your Jira fields
    • Make fields mandatory or Read-Only under certain conditions
    • Ability to apply server-side validation before Jira issues are submitted and much more.

    Reviews for cloud

    (295)
    Sign in to write a review
    by Ryan Starkey on 2018-06-28
    Excellent customer service!! My Support Ticket request was handled in a very thorough and timely manner. Kristian and Jon were both very responsive and helpful and guided me in the right direction.
    Was this review helpful?YesNo
    by Miguel Bravo on 2018-06-17
    I do not have Behaviours
    Was this review helpful?YesNo
    Adaptavist

    Hi Miguel,

    If you are using Jira Cloud, there is no way to implement Behaviours scripts in Cloud at this time as explained here since Atlassian does not allow add-ons to inject Javascript or other frontend resources into the page. If Atlassian adds this capability, then Behaviours will become available in ScriptRunner Cloud. If you have further questions about this please open a ticket in our support portal.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Balamurali S on 2018-06-07
    linkedIssuesOf does not work. Despite the permissions given to Browse Users to JIRA user
    Was this review helpful?YesNo
    Adaptavist

    Hi Balamurali,

    We are sorry to hear this is not working for you. Have you had a chance to raise a ticket about this in our Support Portal so we can see what the issue may be? We hope to hear from you soon to get this resolved.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Andrey Kiyanovsky on 2018-06-06
    I've been using ScriptRunner for Cloud for more than a year and have had some issues that were always resolved in a timely manner. This add-on always helps me out with a custom automation.
    Was this review helpful?YesNo
    by Corey Pauley on 2018-05-21
    I had a great customer support experience with these guys. Very responsive and honest.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (295)
    Sign in to write a review
    by Daphnis Hessling on 2018-06-18
    ScriptRunner makes it possible to realize things, that are just not achievable with any other add-on. The possibilities are almost limitless! That combined with the outstanding Adaptavist support, which always responses within a few hours. For those who aren't programmers, the add-on provides several built in scripts but unfortunately, these are limited. To unleash ScriptRunners full potential you will definitely need Groovy coding skills though. It would be helpful, when scripts could be created via a graphical user interface so that you don't have to be a programmer to achieve things. I must say, that the documentation leaves much to be desired. Descriptions and especially code examples are often outdated or incomplete, so several scripts just do not work. Nevertheless an all in all a very useful add-on. Keep up the good work!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Adaptavist

    Hi Daphnis,

    Thank you for the review! We are definitely working on updating and creating more examples in our documentation. Please do not hesitate to reach out in the future for assistance.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Parviz Tafreshian on 2018-06-15
    My favourite Plugin! Greatest Support, they have always a solution and they are fast ;-). Thank you.
    Was this review helpful?YesNo
    Adaptavist

    Hi Parviz,

    Thank you for the review! We're thrilled to hear ScriptRunner is your favourite plugin!. Please do not hesitate to reach out anytime for help using ScriptRunner.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Piotr Wegert on 2018-05-24
    Extremely useful plugin + great support from the development team.
    Was this review helpful?YesNo
    Adaptavist

    Hi Piotr,

    Thank you for the review! We are glad to hear the dev team was able to assist you with your questions. Please do not hesitate to reach out in the future for assistance.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Ray Gonzalez on 2018-05-23
    I had issues with deprecated code in my scripts after upgrading and they were a huge help. I dont think I would have fixed the issue without their assistance. A+... IMO Thank you very much!
    Was this review helpful?YesNo
    Adaptavist

    Hi Ray,

    Thank you for your review and we are glad to hear we were able to fix your script! Please don't hesitate to contact us in the future.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Claude Lambert on 2018-05-02
    I had a question regarding our licence and the support was very prompt to answer my question. I like to that! Thanks Katy!
    Was this review helpful?YesNo
    Adaptavist

    Hi Claude,

    Thank you for the kind review and you are very welcome! Please don't hesitate to contact us in the future for any questions or suggestions.

    Kind regards,

    Katy

    Adaptavist Product Support

    Reviews for Data Center

    (295)
    Sign in to write a review
    by vikram yada on 2017-09-22
    awesome
    1 out of 7 found this review helpful
    Was this review helpful?YesNo
    Adaptavist

    Hi Vikram,

    Thanks for your review. We show you already submitted a review for the server version, are you using Cloud or Server?

    Kind regards,

    Katy

    Adaptavist Product Support

    by Lisa Segura on 2017-08-17
    We purchased Adaptavist ScriptRunner for JIRA Cloud as one of our client's was using this same version and asked us to create and modify some scripts for them. Adaptavist provides sample scripts (although more could be added, there is enough there to write simple scripts), they provide documentation which seems to be updated and not stale, they provide paid training, and they offer quick and responsive support. Thank you!
    Was this review helpful?YesNo
    Adaptavist

    Hi Lisa,

    Thank you so much for your review! We really appreciate the feedback and are happy to hear you were satisfied with your experience. We are definitely working on providing more example in our documentation so keep an eye out! Please don't hesitate to reach out to us in the future for any further assistance.

    Kind regards,

    Katy Kelly

    Adaptavist Product Support

    by Michael Andrew Gayheart on 2017-07-31
    I went through the evaluation version of Adaptavist Script Runner, and then made the official purchase. I have very limited coding experience, and I needed extra help to achieve what I was trying to do in my JIRA Project. I contacted Adaptavist Script runner and received timely emails explaining to me how to go about my problem. 2 individuals, Aidan and Daniel, then met me on a video call to go about my problem. We weren't able to fully figure it out at the time, but I received more follow up emails and help from Aidan. Soon enough we were able to figure out the trouble I was having, and my JIRA project has been going great ever since. Adaptavist Script Runner is a powerful tool for JIRA, but more importantly, it comes with the best customer/troubleshooting service. I am very happy to be a member of this community. Thanks for the help!
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    Adaptavist

    Hi Michael,

    Thank you for the kind review! We are very pleased to hear you received a great support experience and that your JIRA project has been running smoothly while using ScriptRunner. Please don't hesitate to reach out again in the future if you have any other questions or need further assistance using the ScriptRunner Add-on.

    Kind regards,

    Katy Kelly

    Adaptavist Product Support

    by Brian Kohler on 2017-07-18
    We recently purchased Scriptrunner for JIRA to solve a lot of unique use cases that our business teams have. It has helped us solve a lot of them and we are only 6 months in! In addition to the features, when we have come across an issue that was a challenge for us to solve, the Adaptavist team's support has been very helpful, even in integrating the other products that Adaptavist manages to provide our end users with an experience they expect! Not only are they helping us learn how to use scriptrunner in advanced ways, but also helping us learn the platform as well.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Adaptavist

    Hi Brian,

    Thanks so much for the kind review! It's fantastic to hear that ScriptRunner is helping solve some of your business needs, and we are glad to hear our support was able to help resolve your issue. We pride ourselves on producing a high-quality add-on and support experience. Please feel free to contact us again if you need any further assistance using the ScriptRunner add-on.

    Kind regards,

    Katy

    Adaptavist Product Support

    by Thomas Prescott on 2017-06-30
    ScriptRunner has allowed us to do things with JIRA that would have otherwise been impossible. Even if you don't know how to write Groovy scripts, there are plenty of out of the box features (no coding required) to make ScriptRunner an invaluable addon for any Jira installation. Personally my favorite is the ability to switch to a different user. Makes it really easy as an admin to troubleshoot permission issues and test new permision schemes.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Adaptavist

    Hi Thomas,

    Thanks very much for the review! It's great to hear that ScriptRunner is allowing you more freedom and flexibility within JIRA. Please feel free to contact us if you need any assistance using the ScriptRunner add-on.

    Kind Regards,

    Katy

    Adaptavist Product Support

    Pricing

    10 users$1025 users$2550 users$100100 users$250250 users$750500 & upAdditional pricing details
    10 users$10/year25 users$25/year50 users$100/year100 users$250/year250 users$750/year500 & upAdditional pricing details
    Up to 10 users
    $5
    monthly flat fee
    Free 30 day trial
    11 - 100 users
    $2.50
    per user/month
    Free 30 day trial

    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. Jira Cloud apps are priced based on the maximum users of the Jira products on your instance. For example, if you have Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Paid-via-Atlassian pricing FAQ

    How does Data Center app pricing work?

    Data Center pricing FAQ

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my Data Center pricing?

    Data Center pricing FAQ

    Do you offer academic, community, or open-source licenses?

    Data Center pricing FAQ

    Can I extend my free trial?

    Data Center pricing FAQ

    Adaptavist is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Adaptavist is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Adaptavist is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud Released 2018-07-13

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 5.4.12 Jira Server 7.2.0 - 7.11.0 Released 2018-06-27

    Summary

    Custom Web section fix

    Details

    Fixes

    • Custom Web section is missing

    See release notes for list of fixes - Release notes - 5.4.12

    Versions

    Version 5.4.12 Jira Data Center 7.2.0 - 7.11.0 Released 2018-06-27

    Summary

    Custom Web section fix

    Details

    Fixes

    • Custom Web section is missing

    See release notes for list of fixes - Release notes - 5.4.12

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ScriptRunner for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.
    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ScriptRunner for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ScriptRunner for Jira. You're prompted to log into MyAtlassian. ScriptRunner for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older ScriptRunner for Jira versions compatible with your instance, you can look through our version history page.

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